Home UAE SOFTWARE ENGINEER (AVAYA)

Home UAE SOFTWARE ENGINEER (AVAYA)

SOFTWARE ENGINEER (AVAYA)

Full time at a Laimoon Verified Company in UAE
Posted on October 31, 2024

Job details

Job Opportunity: Software Engineer (Avaya)

A well-established group of companies with a headcount of 0+ is looking forward to hire a Software Engineer (Avaya). It is a System Integrator company.

Requirements:

Minimum 8 years of Avaya experience.

Well versed with:



POM

IVR

CMS

SBCE

SM

ACD

Altitude

Harmony Recording

WFO

Omni Channel + AIC applications

T3 Level of troubleshooting with comprehensive log analysis.

Good application-level understanding while performing upgrades and patch updates.

In-depth technical knowledge of server and VM architecture.

Advanced networking troubleshooting skills and voice packet analysis.

Experience in call routing architecture and defining detailed analytics for contact center processes.

Speech analytics reporting is a must as upgrades are in the pipeline once WFO is in our bucket.

Working knowledge of complex call routing architectures from past experiences is essential.

Vendor management and client management skills.

Certifications will be a value add for multiple applications.

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