Job details
The Head of IT will play a pivotal role in spearheading the strategic direction and operational efficiency of the Information Technology function of our client. This position entails building and driving a comprehensive IT strategy while ensuring service excellence delivery and fostering innovation across all our clients branches. He/she will shape the digital future and drive the organization towards greater efficiency, digital transformation, and success. JOB RESPONSIBILITIES Build and execute the IT strategy
- Develop and deploy long-term IT strategies and roadmaps in alignment with the directions set by the CEO and ExCom.
- Liaise with key stakeholders to translate business strategies and requirements into IT solutions.
- Provide regular reviews to the CEO on the IT execution vs approved implementation plan.
- Lead, prioritize, and evaluate the overall IT performance, ensuring IT strategy is successfully executed.
- Implement and deploy new/effective IT solutions, systems, and tools, ensuring a smooth and efficient user work experience.
- Ensure consistency and frictionless flow of data between business applications deployed.
- Evaluate isolated, user-driven Shadow IT and conclude on the continuation of such solutions or the provision of integration into central IT.
- Define solution portfolio and provide consistent solutions to similar business issues/requirements.
- As part of the IT roadmap, ensure consistent deployment of solutions across all entities.
- Collaborate with Continuous Improvement (CI) teams to identify automation opportunities.
- Lead digitalization efforts to enhance customer and business partner experiences.
- Champion self-service solutions to streamline processes and improve efficiency.
- Policies and procedures
- Develop and implement effective IT policies and systems to support long-term future demand as the senior management defines.
- Ensure key data is available to key stakeholders to support future business plans.
- Ensure written documentation, including users, system manuals, and license agreements, are created and maintained.
- Ensure consistent documentation of modifications/upgrades to IT Infrastructure and applications.
- Prepare system recovery plans in alignment with user departments with clear priorities of stages of recovery in case of system blackouts.
- Plan and control IT budget and expenditures in alignment with business priorities.
- Regularly review actual expenditures versus budget allocations to identify variances and optimize spending.
- BSc Information Technology, Computer Science, or equivalent experience.
- 15+ years of experience in IT functions, of which:
- 5+ years' experience in leading IT teams.
- 10+ years of experience in IT project management.
- Hands-on experience with modern, cloud-based ERP systems and implementation experience.
- Strong interpersonal, communication and leadership skills.
- Resilient to stress and able to manage and prioritize tasks and projects in a fast-paced environment with changing priorities and requirements.
- Ability to present highly technical content in concise language to senior executives.
- Digital transformation hand-on experience in retail or appliance segments.
- PMP and ITIL certification.
- Fluent in Arabic.
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Hiring company
Duncan & Ross Consulting
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