الصفحة الرئيسية قطر Customer Care Executive
الصفحة الرئيسية قطر Customer Care Executive
Customer Care Executive
تفاصيل الوظيفة
Responsibilities:
- Handle customer inquiries and complaints promptly and professionally, aiming for first-contact resolution whenever possible.
- Provide accurate information about products, services, pricing, and promotions to customers.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Build and maintain strong customer relationships through active listening, empathy, and personalized communication.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members and departments to improve overall customer satisfaction and service delivery.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
- Proven experience in a customer service or customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers of diverse backgrounds.
- Strong problem-solving skills and the ability to think quickly and creatively to resolve issues.
- Fluency in **English and Arabic** is required.
- A positive attitude, patience, and a genuine desire to help others.
Pay: QAR4,000.00 - QAR5,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care: 3 years (required)
**Language**:
- Arabic & English (required)
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الشركة المعلنة عن الوظيفة
Confidential
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1,359 درهممدة الدورة التدريبية: Upto 5 Hours -
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