الصفحة الرئيسية قطر Guest Experience Specialist

الصفحة الرئيسية قطر Guest Experience Specialist

Guest Experience Specialist

في Crowne Plaza في Qatar
نُشرت يوم January 8, 2024

تفاصيل الوظيفة

This advertiser has chosen not to accept applicants from your region.

Full Job Description

  • Tracking customer experiences across online and offlinechannels, devices, and touchpoints.
  • Collaborating with ITdevelopers, as well as the production, marketing, and sales teams toenhance customer services and brand awareness.
  • Aligningcustomer experience strategies with marketing initiatives. as well asinforming customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps tomaintain positive experiences.
  • Responding to customer queriesin a timely and effective manner, via phone, email, social media, orchat applications.
  • Analyzing customer feedback on productranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and supportservices, and facilitating improvements.
  • Documentingprocesses and logging technical issues, as well as customercompliments and complaints.
  • Keeping informed of industrytrends and new CRM technologies.
#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All Guest Jobs
تعليقات وملاحظات تعليقات وملاحظات