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Full Job Description
- Tracking customer experiences across online and offlinechannels, devices, and touchpoints.
- Collaborating with ITdevelopers, as well as the production, marketing, and sales teams toenhance customer services and brand awareness.
- Aligningcustomer experience strategies with marketing initiatives. as well asinforming customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps tomaintain positive experiences.
- Responding to customer queriesin a timely and effective manner, via phone, email, social media, orchat applications.
- Analyzing customer feedback on productranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and supportservices, and facilitating improvements.
- Documentingprocesses and logging technical issues, as well as customercompliments and complaints.
- Keeping informed of industrytrends and new CRM technologies.
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Crowne Plaza
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