Início EAU Customer Success Manager

Início EAU Customer Success Manager

Customer Success Manager

Full time na a Laimoon Verified Company no UAE
Publicado em January 8, 2025

Detalhes do emprego

Customer Success Manager - Job DescriptionWe are seeking a dedicated Customer Service Manager to oversee our team and ensure exceptional customer experiences. The ideal candidate will lead by example, providing guidance and support to our customer service representatives while maintaining a proactive approach to issue resolution and process improvement.Key ResponsibilitiesTeam Leadership: Manage and mentor a team of customer service representatives, fostering a collaborative and motivated work environment.Customer Interaction: Handle escalated customer inquiries and complex issues with professionalism and empathy.Problem Resolution: Investigate and resolve customer complaints effectively, ensuring prompt and satisfactory resolutions.Product and Process Expertise: Develop a comprehensive understanding of our products, services, and operational procedures to provide accurate information and guidance to both customers and team members.Performance Monitoring: Monitor team performance metrics, such as response time, first-call resolution, and customer satisfaction ratings, to ensure targets are met or exceeded.Collaboration: Work closely with cross-functional teams including sales, technical support, and operations to enhance the overall customer experience and streamline processes.Continuous Improvement: Identify opportunities for process improvements based on customer feedback and industry best practices.Reporting: Maintain accurate records of customer interactions and prepare regular reports on team performance and customer feedback for management review.RequirementsLeadership: Proven experience in a supervisory or managerial role within a customer service environment.Communication: Excellent verbal and written communication skills, with the ability to effectively interact with customers and team members at all levels.Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering practical solutions.Customer Focus: Dedication to providing outstanding customer service and maintaining a customer-centric approach within the team.Technical Skills: Proficiency in CRM systems and other relevant software applications; familiarity with Microsoft Office suite.Education: Bachelor's degree in Business Administration, Management, or a related field is preferred.Flexibility: Ability to work flexible hours as needed to support the team, including evenings, weekends, and holidays.Team Player: Demonstrated ability to collaborate effectively with diverse teams and departments.

#J-18808-Ljbffr Management & Operations

Apply on company website
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Looking for Ways to improve your career?

Increase your chances with
Cursos em Customer , Success

See All Courses

Similiar Jobs that might interest you

Manager - EIT & Integration Engineering   Job objectives: Responsible for Basic, Detail engineering and follow up on ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... global provider of engineered services and products, ... diligence regarding the Integrated Management Systems on the ...

UAE - Abu Dhabi 10 dias atrás

Apply on Jobsite

... UAE.   Position: Bid/ Tendering Manager Job Profile: 15-20 ... our clients with the engineering and technical expertise they ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... in UAE.   Position: HR Manager Job Profile: 10 + years ... our clients with the engineering and technical expertise they ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... position below: Project Engineering Manager (12 months) ... experience in managing overall project engineering process ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... .   Position -Mechanical Completion Manager Location: Dubai UAE.   ... clients with the engineering and technical expertise ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... company.   Contract Management, Variation order management, Contract/ Legal ... clients with the engineering and technical ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

Head of Supplier Relationship Management

 International Development Company Manpower Supply

... Bachelor degree in Engineering or relevant degree ... Six Sigma, Quality Management, Performance Management, and development ...

UAE - Abu Dhabi 10 dias atrás

Apply on Jobsite

AUT Level 3

 Oceaneering

... regarding the Integrated Management Systems on the ... • Degree in Mechanical Engineering (or equivalent) • Offshore ...

UAE - Abu Dhabi 10 dias atrás

Apply on Jobsite

... ESSENTIAL • Perform Integrity Management, Inspection Management, Risk Assessment, Corrosion Engineering activities for ...

UAE - Abu Dhabi 10 dias atrás

Apply on Jobsite

... material delivery with FFA engineering and procurement groups o ... disciplines o Advise Construction Manager about lack of ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... performance or integrity. Use ... by management Qualifications REQUIRED ... • Degree in Engineering (or equivalent) • ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

Project Engineer

 NES Fircroft

... Fircroft !!!   Role:  Project Engineer Location:  Dubai Contract ... and present to management Manage the relationship with ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

Toolpusher

 Nabors Drilling International Gulf FZE

... corrective actions. General Management · Keeps manager informed of progress ... when the Barge engineer is off tour ( ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

Mud Engineer

 Confidential

... Engineer (HPHT Specialist) is responsible for designing, managing ... in Petroleum Engineering, Chemical Engineering, or ...

EAU 10 dias atrás

Apply on Jobsite

Testpack Coordinator

 NES Fircroft

... /Professional Degree in Engineering, or equivalent extensive ... Proven track record of managing large-scale projects ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

...   Role:  OT Cyber Security Engineer Location:  Dubai Contract Duration ... Shedding, sharing and management. IEC 61850, IEC ...

UAE - Dubai 10 dias atrás

Apply on Jobsite

... accounting principles required. Demonstrates project management skills and knowledge of financial ...

UAE - Abu Dhabi 10 dias atrás

Apply on Jobsite

... Engineering Manager that T&I engineering ...

UAE - Abu Dhabi 10 dias atrás

Apply on Jobsite
See All Customer Jobs
Empregos
Cursos/Formação
EAU
Médio Oriente
Ásia
Europa
Australia
África
The Americas
Global
Promote courses on Laimoon Promote your courses
Free virtual classroom software

Copyright 2025 © Laimoon.com Privacy Policy   -    Terms Of Use

Feedback Feedback