Detalhes do emprego
Easy World Automation | Field Application EngineerJob DescriptionReports to: Technical ManagerLocation: DubaiJob Purpose: Providing technical support to customers, sales engineers, in-house representatives, and market specialists is what an Applications Specialist does best! Your role as a Field Application Engineer will combine technical expertise with knowledge of sales techniques to improve sales service and set new organizational objectives. Day-to-day tasks performed include maintaining relationships with our clients and representatives.Duties/Responsibilities:Provide pre and post-sales technical support for the complete product and solutions industrial communications portfolio.Identify and gather customer requirements, develop and propose system designs (high and low level as required), aiming to assist the customer with a highly reliable system and lower cost possible, yet ensuring maximum sales for the company.Provide technical product presentations for functionality as well as conduct customer workshops and training as and when required.Be a Subject Matter Expert for the company's products and solutions.Assist the Sales team as and when needed with Bid/Tender documents and proposals, from early stage design, budget phase, proposal and also negotiation and clarifications.Participate in network planning with customers to provide guidance on applications, usage, integration, and best practices.On-site work as and when required by the company, to assist customers with commissioning, network optimization, troubleshooting, upgrading firmware, replacing defective devices, and other similar tasks.Use telephone and remote isolation, diagnostic and resolution tools, documents, and capabilities to resolve complex integrated end user implementation, configuration, and operational issues in a timely manner.Solutions will often include 3rd party products/solutions and onsite support.Active contribution with Marketing and Sales teams to produce new and high-quality Case Studies, Applications Notes, White Papers, News Letters, and other collateral material.Manage RMA process (reception, processing, return of faulty and repaired/replaced products, as and when needed).Create and maintain reports to log and track their work, activities, and services provided to internal teams and customers.Awareness on Quality Policy, Objectives, and relevant procedures.Required Skills/Abilities:Having a strong technical background in telecommunications with an emphasis on Ethernet, IP routing and associated protocols, cyber security, and Broadband Wireless Technologies (WIFI, WiMAX, etc.).Strong knowledge of PC operating systems i.e. Windows and Linux.Several years' experience providing technical and sales support for Ethernet and TCP-IP networks (Layer 2 AND 3).Education and Experience:Candidate should possess an Engineering / Computer Science Graduate degree majoring in Networking.Cisco certifications: CCNA, CCNP, CCIE are highly desirable.Experience in diverse automation markets such as Power Utilities, Transportation, Oil & Gas, Mining, others.Excellent analytical skills, able to multi-task on various projects, highly self-motivated, a self-starter.Familiar with troubleshooting and problem-solving techniques and methods.Basic Project Management organizational skills.Exceptional oral and written communication and presentation skills.Travel throughout the UAE and GCC region will be required as deemed necessary.Field Application Engineer: 3-5 years of work experience as Service Engineer having worked in Industrial Automation Sector specifically as Network Engineer / Solution Consultant.Senior Field Application Engineer: 5-7 years of work experience as Service Engineer having worked in Industrial Automation Sector specifically as Network Engineer / Solution Consultant.
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