Job details
Job Responsibilities:
- Connect with all the leads allocated by the lead generation team for the month and the previous data available.
- Ensure a minimum of 50-60 calls per day, monitoring and following up on the leads daily.
- Ensure that leads to footfalls conversion is above 30%.
- Ensure that footfall to booking conversion is above 75%.
- Generate a minimum of 4 footfalls in a day.
- Constant follow-ups with prospects to increase the conversion rate.
- Regularly follow up with all customers post-sale to ensure customer satisfaction with the services or treatments availed.
- Personally interact with all customers who visit the center.
- Perform initial screening after thoroughly understanding the customer's requirements.
- Conduct necessary pre-work like customer profiling, segmenting, and promoting suitable services.
- Understand and analyze lifestyle, dietary, and health status of the customer.
- Customize programs that best meet customer needs.
- Address every customer complaint proactively, especially those with slow progress or not getting expected results.
- Proactively study the root cause of complaints.
- Discuss concerns/complaints with the respective department head.
- Ensure and follow escalation matrix for refunds in fair compliance with SOP.
Event Management:
- Conduct in-house events in coordination with the center head/corporate marketing team.
- Explore opportunities to partner with new local communities/corporates to conduct a minimum of 2 events per month.
- Participate in planning and executing sales events in the center in coordination with the Centre Head.
Reports:
- Ensure all leads are updated accurately on Palms daily.
- Prepare and share reports accurately with the corporate team.
- Discuss discounts and pricing with the center head while closing a lead to ensure minimum negotiation.
- Record all data for every sales transaction in CLM.
- Ensure after-sale services are met as per the SOPs and maintain regular post-sales contact with clients to ensure satisfaction with services.
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Hiring company
Bright Fortune FMS
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