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Home UAE Wellness Counsellor

Wellness Counsellor

Full time at Bright Fortune FMS in UAE
Posted on January 24, 2025

Job details

Job Responsibilities:

  1. Connect with all the leads allocated by the lead generation team for the month and the previous data available.
  2. Ensure a minimum of 50-60 calls per day, monitoring and following up on the leads daily.
  3. Ensure that leads to footfalls conversion is above 30%.
  4. Ensure that footfall to booking conversion is above 75%.
  5. Generate a minimum of 4 footfalls in a day.
  6. Constant follow-ups with prospects to increase the conversion rate.
  7. Regularly follow up with all customers post-sale to ensure customer satisfaction with the services or treatments availed.
  8. Personally interact with all customers who visit the center.
  9. Perform initial screening after thoroughly understanding the customer's requirements.
  10. Conduct necessary pre-work like customer profiling, segmenting, and promoting suitable services.
  11. Understand and analyze lifestyle, dietary, and health status of the customer.
  12. Customize programs that best meet customer needs.
  13. Address every customer complaint proactively, especially those with slow progress or not getting expected results.
  14. Proactively study the root cause of complaints.
  15. Discuss concerns/complaints with the respective department head.
  16. Ensure and follow escalation matrix for refunds in fair compliance with SOP.

Event Management:

  1. Conduct in-house events in coordination with the center head/corporate marketing team.
  2. Explore opportunities to partner with new local communities/corporates to conduct a minimum of 2 events per month.
  3. Participate in planning and executing sales events in the center in coordination with the Centre Head.

Reports:

  1. Ensure all leads are updated accurately on Palms daily.
  2. Prepare and share reports accurately with the corporate team.
  3. Discuss discounts and pricing with the center head while closing a lead to ensure minimum negotiation.
  4. Record all data for every sales transaction in CLM.
  5. Ensure after-sale services are met as per the SOPs and maintain regular post-sales contact with clients to ensure satisfaction with services.
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