Job details
The Branch Manager at Faham Doors is responsible for leading the sales team to achieve individual and collective sales targets, overseeing showroom operations, and ensuring a high standard of customer service and professionalism. You will also be responsible for coordinating with other departments, maintaining showroom standards, and ensuring the effective use of ERP systems. Key Responsibilities:
- Sales Leadership and Target Achievement:
- Lead and motivate the sales team to achieve personal and showroom sales targets.
- Develop and implement sales strategies to meet targets and improve overall sales performance.
- Conduct regular performance reviews and provide coaching to sales team members.
- Sales Reporting and Analysis:
- Prepare and submit daily sales reports as required by management.
- Update daily sales reports for walk-in customers and weekly marketing “source type” reports.
- Provide bi-monthly reports on salesman documentation performance and follow-up.
- Study and analyze contractor performance and provide monthly feedback to management.
- Showroom Management:
- Maintain the ambience and cleanliness of the showroom according to Faham Doors standards and policies.
- Act as the point of contact for the respective branch, ensuring showroom operations run smoothly.
- Assist the marketing department with all requirements from the respective branch.
- Employee Management and Training:
- Supervise and coordinate employee issues and requests for the respective branch.
- Monitor and maintain employee discipline, presentability, attendance, and behavior.
- Train and assist new employees to ensure their success at Faham Doors.
- Ensure proper usage of ERP systems and continuous follow-up for self and sales team.
- Customer Relationship Management:
- Build and maintain professional relationships with contractors and customers.
- Timely follow-up with contractors for new leads and existing potential projects.
- Ensure Faham Doors Terms and Conditions are clearly communicated to customers.
- Manage received payments from customers in a safe and effective manner.
- Adhere to and follow Finance department policies for payments and deposits.
- Responsible for maintaining petty cash and claiming reimbursement as per the SOPs of the accounts department.
- Solve issues and conflicts arising internally within the team and externally between the team and customers.
- Ensure that the team maintains a high standard of ethics and professionalism in line with Faham Doors culture.
- Communication and Coordination:
- Communicate daily performance and events occurring in the showroom to management.
- Coordinate with the Site Engineers and monitor their tasks and weekly reports.
- Suggest improvements to Faham Doors processes, systems, and products.
- Ensure due diligence of purchase orders created by salesmen before forwarding them to the production team.
- Responsible for handling any type of cash payment received from customers and depositing it in the bank within the given timeframe.
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