Home UAE Intern - Customer Service (Encouraging UAE Nationals to apply)

Home UAE Intern - Customer Service (Encouraging UAE Nationals to apply)

Intern - Customer Service (Encouraging UAE Nationals to apply)

Full time at TOTAL Deutschland GmbH in UAE
Posted on January 12, 2025

Job details

Activities

The intern is required to develop the experience and contribute on the following based on the support/advise provided by the reporting manager:
  • Communicate/ Respond to customer inquiries/messages.
  • Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
  • Support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc.
  • Liaise with Logistics for delivery planning (Confirmed and insertion orders).
  • Work on timely update of VAT records & Compliance documentations.
  • Plan, organize & coordinate shipments for the assigned territories for timely loading & shipments.
  • Coordinate with internal departments.
  • Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
  • Willing to take additional tasks during the absence of a team member.
  • Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates).
  • Ensure the SOPs for customers within the customer service department are updated.

Accountabilities

  • Ensure that the company satisfies its customers' needs.
  • Build a good relationship with CSE team and the customers through effective communication.
  • Take an active role (where advised) in wider cross-organizational activities/projects.
  • Strict adherence and compliance towards Group HSE Charter & MAESTR requirements and affiliate’s HSSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
  • Demonstrate exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all activities.
  • Ensure full adherence to the company’s compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
  • Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that come to attention.

Candidate Profile

Knowledge:
  • Good knowledge of the market and the customers, industry techniques/methods.
  • VAT and customs requirements.
  • Letters of Credits and export documentation.
  • INCOTERMS 2020 is an advantage.
  • Marine Lubricants and Documentation is an advantage.
  • Knowledge of the product range (added advantage).
  • SAP.
Skills:
  • Sound interpersonal communication.
  • Able to develop analysis, problem solving, and conflict resolution skills.
  • Proficiency in software (Excel, Word, PowerPoint, and PDF writer).
  • English language proficiency and Arabic language a must.
Experience:
  • Fresh graduates with some internship experience will be an added advantage.
Education:
  • Minimum Bachelor’s degree in any specialization.

Additional Information

TotalEnergies values diversity, promotes individual growth, and offers equal opportunity careers. TotalEnergies is a major industrial player in energy and the energy transition. It is also a responsible employer and corporate citizen. That means we are doing everything we can to achieve a transition that is as just as possible for our employees, our stakeholders, and society as a whole. Backed by our values of respect and solidarity, our strength and reliability, and a commitment to excellence, our Company is steadily implementing its ambition to get to net zero by 2050. #J-18808-Ljbffr

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