Job details
The Team & Role
We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.
The SevenRooms CS Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategisers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers. You will report to our Senior Manager of Customer Success, EMEA.
What You'll Do
Customer Success Management: Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams. Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings. You'll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
Data-Focus: Maintain data integrity to track key metrics, specifically ROI. You will then analyze your findings and make recommendations to optimize for maximum revenue.
Technical Aptitude: Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
Collaboration: Work seamlessly with various teams across SevenRooms to ensure we're delivering quality and thoughtful products to our clients.
Who You Are
4+ years of experience working in a Customer Success or Account Management role
Excellent verbal and written communications skills
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience building and implementing systems and process for internal communication
Proven ability to manage multiple projects while paying attention to detail
What We Offer
A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
Comprehensive benefits package:SevenRooms provides access to supplemental medical coverage (inpatient & outpatient), vision care, and dental care.
Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization's core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
#J-18808-Ljbffr Management & Operations
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Manager - EIT & Integration Engineering
NES FircroftManager - EIT & Integration Engineering Job objectives: Responsible for Basic, Detail engineering and follow up on ...
UAE - Dubai 4 days ago
... UAE. Position: Bid/ Tendering Manager Job Profile: 15-20 ... our clients with the engineering and technical expertise they ...
UAE - Dubai 4 days ago
HR Manager
NES... in UAE. Position: HR Manager Job Profile: 10 + years ... our clients with the engineering and technical expertise they ...
UAE - Dubai 4 days ago
Project Engineering Manager
NES Fircroft... position below: Project Engineering Manager (12 months) ... experience in managing overall project engineering process ...
UAE - Dubai 4 days ago
Mechanical Completion Manager
NES Fircroft... . Position -Mechanical Completion Manager Location: Dubai UAE. ... clients with the engineering and technical expertise ...
UAE - Dubai 4 days ago
Contract Manager
NES... company. Contract Management, Variation order management, Contract/ Legal ... clients with the engineering and technical ...
UAE - Dubai 4 days ago
Head of Supplier Relationship Management
International Development Company Manpower Supply... Bachelor degree in Engineering or relevant degree ... Six Sigma, Quality Management, Performance Management, and development ...
UAE - Abu Dhabi 4 days ago
AUT Level 3
Oceaneering... regarding the Integrated Management Systems on the ... • Degree in Mechanical Engineering (or equivalent) • Offshore ...
UAE - Abu Dhabi 4 days ago
Senior RBI Engineer (Fixed Term - 24 Months)
Oceaneering... ESSENTIAL • Perform Integrity Management, Inspection Management, Risk Assessment, Corrosion Engineering activities for ...
UAE - Abu Dhabi 4 days ago
... material delivery with FFA engineering and procurement groups o ... disciplines o Advise Construction Manager about lack of ...
UAE - Dubai 4 days ago
... diligence regarding the Integrated Management Systems on the ... (E) • Degree in Engineering (or equivalent) • Offshore ...
UAE - Dubai 4 days ago
Project Engineer
NES Fircroft... Fircroft !!! Role: Project Engineer Location: Dubai Contract ... and present to management Manage the relationship with ...
UAE - Dubai 4 days ago
Toolpusher
Nabors Drilling International Gulf FZE... corrective actions. General Management · Keeps manager informed of progress ... when the Barge engineer is off tour ( ...
UAE - Dubai 4 days ago
Mud Engineer
Confidential... Engineer (HPHT Specialist) is responsible for designing, managing ... in Petroleum Engineering, Chemical Engineering, or ...
UAE 4 days ago
Rig Medic - Dubai operations
Nabors Drilling International Gulf FZE... the rig site. Responsibilities include managing the onshore clinic, responding to ...
UAE - Dubai 4 days ago
Testpack Coordinator
NES Fircroft... /Professional Degree in Engineering, or equivalent extensive ... Proven track record of managing large-scale projects ...
UAE - Dubai 4 days ago
PLC Automation Engineer
NES Fircroft... Role: OT Cyber Security Engineer Location: Dubai Contract Duration ... Shedding, sharing and management. IEC 61850, IEC ...
UAE - Dubai 4 days ago
T&I Senior Engineer - Offshore
NES Fircroft... Engineering Manager that T&I engineering ...
UAE - Abu Dhabi 4 days ago
Cost Engineer
NES Fircroft... with procurement and contract management to manage costs and ... our clients with the engineering and technical expertise ...
UAE - Abu Dhabi 4 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-ae.whatjobs.com/coopob__cpl___411_1735070__2112_fb7bfedbef69de3f72f6247237592071?utm_source=2112&utm_medium=feed&keyword=Customer-Success-Manager&location=Dubai&geoID=3