Customer Service Representative For Cisco - Work Remote

Full time at TheHouseofMercier in UAE

Posted on January 8, 2025

Job details

The House of Mercier is proud to present an exciting opportunity for a Customer Service Representative for Cisco, where you will have the opportunity to work remotely! In this role, you will be the first line of communication for Cisco customers, assisting them with inquiries, troubleshooting issues, and providing exceptional support related to Cisco products and services. We are looking for motivated individuals who are eager to learn and excel in a remote work environment. If you are passionate about technology and customer service, this is the perfect chance to kickstart your career with a reputable technology partner.

Responsibilities

Provide outstanding customer service to Cisco clients through various communication channels, including phone, email, and live chat.
Assist customers with inquiries regarding Cisco products, including technical support and service-related questions.
Troubleshoot issues and guide customers through resolutions in a timely and professional manner.
Document customer interactions accurately in the customer management system for quality assurance.
Enhance your knowledge of Cisco products and services through ongoing training and self-study.
Collaborate with internal teams to address customer feedback and improve service delivery.
Assist with administrative tasks as required to ensure a smooth workflow and customer experience.

Requirements

No prior experience in customer service is required; however, a strong interest in technology and a willingness to learn are essential.
Excellent communication skills, both verbal and written in English.
Ability to work independently and manage time effectively in a remote environment.
A customer-centric attitude with a focus on providing exceptional service.
Basic computer skills and familiarity with customer service software.
Reliable internet connection and a suitable workspace for remote work.
Flexibility to work various shifts, including weekends and evenings as needed.

Benefits

Health Care Plan (Medical, Dental & Vision).
Retirement Plan (401k, IRA).
Life Insurance (Basic, Voluntary & AD&D).
Paid Time Off (Vacation, Sick & Public Holidays).
Family Leave (Maternity, Paternity).
Short Term & Long Term Disability.
Training & Development.
Work From Home.
Free Food & Snacks.
Wellness Resources.
Stock Option Plan.

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Hiring company

TheHouseofMercier

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Customer Service Representative For Cisco - Work Remote

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Home UAE Customer Service Representative For Cisco - Work Remote

Home UAE Customer Service Representative For Cisco - Work Remote

Customer Service Representative For Cisco - Work Remote

Job details

Responsibilities

Requirements

Benefits

Apply safely

Hiring company

TheHouseofMercier

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