Job details
Automotive Post Service Feedback Specialist
About Us: For 13 years, Battmobile has been at the forefront of revolutionizing automotive services in the UAE. Originators of onsite battery replacement services, we've evolved into the go-to destination for comprehensive car servicing solutions, delighting over 300,000 customers. With a team of 40+ mobile mechanics skilled in servicing all makes and models, we ensure a seamless experience, covering everything from oil changes to tire replacements, electrical and mechanical repairs, and advanced vehicle diagnostics. Our core mission remains steadfast: delivering exceptional service, whether it's routine maintenance, major repairs, or simply offering a friendly interaction. Job Summary: The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service. Key Responsibilities:- Customer Engagement & Issue Resolution: Reach out to customers after service delivery to gather feedback on their experience. Establish a proactive and positive communication channel to strengthen our relationship with customers. Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution. Record and analyze feedback to identify recurring issues and opportunities for improvement.
- Feedback Analysis and Reporting: Analyze post-service feedback to identify trends and areas for improvement. Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement. Collecting Positive Google reviews.
- Customer Retention Initiatives & Process Improvement: Develop and implement initiatives to enhance customer loyalty and retention. Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement. Work closely with relevant departments to implement process improvements based on post-service feedback. Ensure continuous alignment of services with customer expectations.
- Quality Check: Foster a customer-centric culture within the organization. Make sure that the CC/ Happiness staff are following trained protocols by the company.
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Hiring company
A&F Auto Repair
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