Guest Relations Agent (Food & Beverage) Hilton

Full time at a Laimoon Verified Company in UAE

Posted on December 9, 2024

Job details

Job title: Guest Relations Agent (Food & Beverage)

Company: Hilton

Job description: A Guest Relations Agent in Food & Beverage is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing? As a Guest Relations Agent in Food & Beverage, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner

Ensure knowledge of menu and all products

Follow correct reporting procedures if faced with issues

Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay

Have a good knowledge of the restaurant's seating arrangements

Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for? A Guest Relations Agent in Food & Beverage serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude

Good communication skills (oral and written)

Committed to delivering high levels of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree in relevant area

Experience in Food and Beverage department and/or industry

Previous experience of cash handling

Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Expected salary:

Location: Dubai

Job posting date: Thu, 06 Jun 2024 06:48:00 GMT

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Guest Relations Agent (Food & Beverage) Hilton

Job details

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Hiring company

Confidential

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