Job details
Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department. Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out. Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures. Analyze and approve discounts and rebates. Ensure front line staff comply with selling strategy techniques and revenue maximization. Drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrollment targets. Effectively manage staffing costs by preparing efficient work schedules for functions in line with legal requirements, taking into account the personal/professional balance of colleagues. Work within the company's HR regulations to ensure the departmental performance of staff is productive. Deal with, log, and follow up on all guest queries and complaints, ensuring that they are resolved, resulting in optimum guest satisfaction. Analyze guest complaint patterns and implement preventive action plans in liaison with other operational departments. React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
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Hiring company
Confidential
-
Office Skills & Receptionist Diploma Study 365AED 182Duration: 40 Hours
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Diploma in Office Administration & Reception Global EdulinkAED 275
AED 1,934Duration: Upto 40 Hours
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