Home Saudi Arabia Travel Consultant

Home Saudi Arabia Travel Consultant

Travel Consultant

Posted on October 10, 2024

Job details

Job Description

Major Objectives of the Job: Reservations & Ticketing :
  • Monitor all corporate bookings, receive and action all reservations received from corporate and walk in Passengers. Pre & Post Flight checks ( Queues) / Seat / Meal Request
  • Handling of Ticketing request as validation / revalidation / re-issue / Transmission of PTA and issuing of PTA received from corporate & walk in passengers.
Fares & Tariffs :
  • Ensuring Accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes. Ensure coordination with concerned department such as Meet & Assist or Forex etc. 
  • Assist other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices.
Reporting of Accounts :
  • Ensuring all Documents Cash / Exchange Vouchers / Tickets Reissued / Others Coupons are Reported timely.
  • Liaise with Accounts Dept. regarding refund authorities / reissue authority etc.
Others Objectives :
  • Maintain regular interaction with all agents with additional care toward major business generators. 
  • Attend telephone calls immediately incase pre occupied to advice callers will get back and ensure that is done. 
  • Promote all Airline related products such as Frequent Flyer Programs are promoted to Passengers, Corporate Houses. 
  • Maintain maximum retention use corporate deal with codes wherever applicable. Ensure updated information of all product knowledge on a regular basis.
  • Attend to complaints and suggestions liaising with respective departments Quality / Sales etc.
  • Responsible to maintain Agency & Brand image.
  • Telesales & coordinate all client requirements with respect to Airline & service provider, Sales and Operations.
  • Ensure Service Excellence to win Customer Satisfaction & Brand Loyalty.
  • Liaise with Sales and agent for Corporate Business leads / Corporate Deals / Corporate Joint Promotions.
  • Ensure optimum utilization of all available resources, Office Discipline and adherence to company policies, procedures, integrity and work ethics are maintained at all times.

Skills

  • Graduate in Tourism or Equivalent discipline
  • Minimum 3 years of Trade Experience, IATA/UFTAA.
  • Candidates should have Customer Care, Time Management, Crisis Solving Skills and Administrative skills
  • Only Saudi national having relevant experience should apply to this position

Preferred Candidate

Nationality
Saudi Arabia

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