Job details
Customer Service Representative - Qatari National Draft contracts/Individual Service Agreement (ICSAs) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer-related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to the company's standards.Key responsibilities:- Prepare sheets and documents associated with the generation of contractual packages such as the master sheet, summary sheet, tower owner confirmation letters, follow up sheets and billing sheets.- Maintain customer information within the customer database/log and capture all information from therein and ensure correct information is included in letters, contracts and ICSAs.- Prepare reports on all activities of the Customer Services Department as requested by the CS Coordinator or CS Manager.- Meet with customers face to face to advice on the contracts/ICSA and involve the CS Coordinator when problems and/or issues cannot be resolved by him/herself.- Participate in the process of signing the ICSAs between the company, Developer and Customer and deal with any issues/problems/queries as and when needed. Follow up with customers via telephone, mail and other methods to inform of contractual package readiness and ICSA signing requirements.- Follow up with customers about the status of the ICSA and ensure customer receives signs and returns in a timely fashion.- May provide information as required to complete owners units sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering owner information from master sheet etc.- Generate clearance certificates as and when requested and forward to the Customer Services Manager for endorsement. Qualification experience & skills:- Bachelors Degree or Diploma- Professional certification from relevant institutions will be an added advantage- Up to 2 years of relevant experience- Customer Relationship background within a similar background- Eye for details- Knowledgeable about MS Office and related software About The Company The Adecco Group is the world's leading provider of HR solutions. With more than 33,000 FTE employees and a network of 5,600 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting close to 750,000 associates with well over 100,000 clients every day.The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition, talent development and workforce management solutions, as well as outsourcing and consulting.The Adecco Group is based in Zurich-Glattbrugg, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.
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