Job details
Responsible for assistingthe Accounts Receivable Supervisor in ensuring thehotel's credit policy is adhered to thereby providingoptimum protection of the hotel's receivables and collectability to maximize cashflow.Aim for current + 30days aging for debtors to exceed 90% and ensure timely billing ofaccounts and maintenance of receivablerecords.Perform any otherreasonable duty assigned by the Accounts Receivable Supervisor, theFinancial Controller or the Executive Director ofFinance.GeneralTasksBalanceguest ledger daily before transferring unsettled guest balances toCity Ledger, posting, editing and updating to accounts receivablesystem. Direct bill accounts transferred to the City Ledger must bebilled on a timely basis, preferably the sameday.Balancing / postingdaily payments and reconciling shortpayments.Research andrespond to guest queries either by phone or correspondence.Disputed guest accounts must be resolved on a timely basis,preferably the same day. Staff City Ledger accounts -staff should retain a copy of all outlet receipts, which shouldminimize the number ofqueries.Ensure timelybilling of invoices and statements per creditpolicy.Credit card billingsmust be controlled separately from other receivables to ensurepayments are properly credited and reconciled with receipts. IfElectronic Data Capture (EDC) facility is used, ensure summaryreports agree to amounts credited to bank account. Research andresolve central billing chargeback.Prepare and inputjournals for transfers between debtor'saccountsLiaison withreservations, sales and front office staff daily (regarding rates,etc.) to reduce potential invoice errors. In addition, discussdisputed accounts and reason forsame.Preparing anddistributing invoices of Employee City Ledger accountspromptly.Reconcile AdvanceDeposits for Banquets andAccommodation.Processtravel Agent commissions daily for preparation of travel agentscheque listings to be forwarded to the Citibank forprocessing.Investigate andrespond to travel agents commission queries for CreditMeeting.Raise monthlyrebates for clearingaccounts.Raise monthlycharges for rental accounts if any and ensure timelypayment.Atmonth's end, write off overdue after departure (greaterthan 60 days), guaranteed no show accounts and provide for travelagents commission and employeediscounts.Reconciliation oftotal City Ledger accounts to the General Ledger eachmonth.Regularly arrangestorage of City Ledger documentation and appropriate Accountsreceivable computerreports.Record no-showbillings and review on a monthlybasis.Treatment ofguaranteed no-shows to be discussed with Financial Controller /Executive Director of Finance who will decide if they are to bebilled based on guest history, company, occupancy,etc.
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