Job details
Job ObjectiveTo greet customers and deliver exceptional customer service assistance and respond to clients quires or requests this entails communication through phone, email, web chat etc. and update necessary systems and details about the interaction and customer detailsJob Roles and ResponsibilitiesAnswering telephone calls in a timely manner and providing helpful accurate information to callers.Demonstrate high level of empathy during interactions with the caller.Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, administrative support and more as instructed by line manager.Keeping database up to dateEnsure adherence to company policies, procedures and practices.Providing good customer service to clients by always demonstrating showing positive behavior.Attend training courses relevant to the role and implement the training as appropriate.Establishing and maintaining effective working relationshipsCommunicating effectively verbally and in writing in both Arabic and English.Work as a team with other colleagues to carry out work smoothly.To understand the need for and maintain strict confidentiality at all timesKey InteractionsCustomersTeam LeadersSupport TeamHRIT TeamSkillsSkill & ExperienceBi-lingual (Arabic and English) - required high fluency in both languages.Excellent communication skills in both English and Arabic languages.At least 1 year of experience in a Call CenterSolution focused and High problem solving skillsExcellent time management and self-organizingGood typing speed (Ability to type 30 WPM )Experience with usage of MS Windows and MS office and related toolsEducational QualificationHigh School and AboveBehavioral SkillHighly EmpatheticAbility to work under pressureFlexible hoursPatient, Motivated self-starterExcellent communication with the teamPresentation and negotiation talentDisplays positive professional outlook and behavior
#J-18808-Ljbffr Customer Service
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Hiring company
Confidential
-
Customer Service Management Course DriveAED 89
AED 882Duration: Upto 20 Hours -
Customer Experience Management Advanced Diploma Course LineAED 89Duration: Upto 13 Hours
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