Community Management Lead

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on May 2, 2024

Job details

Key Responsibilities:• Develop and lead the community management strategy, ensuring alignment with overall brand objectives and guidelines.• Oversee a team of freelancers responsible for managing brand responses on social media platforms, providing guidance, and ensuring adherence to brand voice and messaging.• Approve freelancer responses, ensuring accuracy, professionalism, and timely resolution of customer inquiries, comments, and concerns.• Monitor social media platforms, identifying trends, opportunities, and potential risks, and proactively addressing them.• Collaborate with the marketing and customer service teams to align community management efforts with broader brand initiatives and campaigns.• Establish and enforce community management guidelines, ensuring consistency in tone, voice, and brand representation.• Develop and implement a system for sentiment analysis, analyzing customer feedback, and generating regular reports on the overall sentiment and customer satisfaction levels.• Monitor key performance indicators (KPIs) related to community engagement, response time, and customer satisfaction, identifying areas for improvement and implementing strategies to enhance community management effectiveness.• Stay up-to-date with industry trends, best practices, and emerging technologies in community management and social media engagement.• Foster a positive and inclusive online community environment, nurturing relationships with brand advocates and key influencers.Key Requirements:• Proven experience in community management, social media management, or a related role.• Strong leadership skills with the ability to guide and manage a team of freelancers effectively.• Excellent understanding of social media platforms, their features, and best practices for engagement.• Exceptional written and verbal communication skills, with a keen eye for detail and the ability to maintain consistent brand messaging.• Experience in sentiment analysis and generating reports that provide insights into customer sentiment and satisfaction.Key Qualifications:• Proficient in using social media management tools and analytics platforms.• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and optimize community management strategies.• Ability to work under tight deadlines and manage multiple projects simultaneously.• Knowledge of customer service principles and practices, with a customer-centric approach.• Familiarity with the latest trends and developments in digital marketing and social media.Desired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Social Media starting now.

Instagram Marketing Skills Janets

AED 37
~~AED 918~~

Duration: Upto 2 Hours

Enrol
Diploma in Social Media for Business 1TRAINING

AED 180

Duration: Upto 30 Hours

Enrol

See all courses

See All Community Jobs

Community Management Lead

Job details

Apply safely

Hiring company

Confidential

Lead Engineer

Lead Power Relay Tech

Lead Process Engineer

Lead Mechanical Engineer

Lead Environmental Scientist

Lead Electrical Engineer

Lead Maintenance Planner

Lead Planning & Perfformance Management Analyst

Lead Planning & Perfformance Management Analyst

Lead Engineer

Lead Field Compliance Coordinator - Hsse Engineer

Lead Field Compliance Coordinator - Hsse Engineer

Lead Sched Engineer

Lead Sched Engineer

Lead Auditor

Lead Auditor

Lead Reserves Engineer

Lead Reserves Engineer

Manager Mega Projects

Jobs

Courses

Location

Follow us

Home Saudi Arabia Community Management Lead

Home Saudi Arabia Community Management Lead

Community Management Lead

Job details

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Lead Engineer

Lead Power Relay Tech

Lead Process Engineer

Lead Mechanical Engineer

Lead Environmental Scientist

Lead Electrical Engineer

Lead Maintenance Planner

Lead Planning & Perfformance Management Analyst

Lead Planning & Perfformance Management Analyst

Lead Engineer

Lead Field Compliance Coordinator - Hsse Engineer

Lead Field Compliance Coordinator - Hsse Engineer

Lead Sched Engineer

Lead Sched Engineer

Lead Auditor

Lead Auditor

Lead Reserves Engineer

Lead Reserves Engineer

Manager Mega Projects

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us