Night Manager

Full time at a Laimoon Verified Company in Qatar

Posted on April 26, 2024

Job details

Job DescriptionThe Night Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standardsEnsure staff have their breaks, according to the number of hours workedEnsure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all timesEnsure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidyBe fully competent in all reception and cashier dutiesCover all shifts if requiredCover Rooms Coordinator shifts if requiredLiaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)Be present at the Reception/Front Desk whenever possibleDeal promptly and effectively with any complaintsMeet and greet VIP guestsCo-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possibleConduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problemsLiaise with Housekeeping as to which rooms do not need to be turned down if occupancy allowsLiaise with Concierge to ensure swift baggage dispatch and collectionFollow up on late cancellations and no shows and charge when appropriateInform the receptionist/cashiers of new memo's during the handoverCheck the next day's arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactoryCoordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service AgentsDeal with room moves, and ensure seamless communication of these with the relevant departmentsCheck potential room revenue for any discrepancies and do necessary correctionsBalance the screen (room types) for next dayMaintain amicable and co-operative working relations with all other departmentsTo be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training ManagerEnsure enough supplies of all stationary items are in storageAssist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followedManage any emergencies on the desk and take necessary actionsFollow up all audit points with regards to LQA, JD Powers, etc..Assist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policies Other duties as assignedThe Night Manager may be required to carry out other duties, directed by the Assistant Director of Front Office QualificationsPrevious Front Office experience in supervisory/management capacity in hospitality is required.Service focused personality is essential and previous leadership experience requiredPrior experience working with Opera or a related systemProven ability to build and maintain good relationships with all stakeholdersCommunicate thoughts, actions and opportunities clearly with strong networking skillsAbility to lead by example, believe in a strong team culture and set the scene for high performanceExcellent written and verbal communication, interpersonal and leadership skillsFluency in English; additional languages are a plusAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Your team and working environment:Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Your experience and skills include:Excellent interpersonal and communication skillsAbility to prioritize work in an environment with multiple interestsAbility to handle complex and confidential information with discretion

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Management, Leadership and Business starting now.

Professional Business Analysis Alpha Academy

AED 110
~~AED 2,204~~

Duration: Upto 10 Hours

Enrol
The Online Multi-Business Master Plan NextGen Learning

AED 45

Duration: 2 Hours

Enrol

See all courses

See All Night Jobs

Night Manager

Job details

Apply safely

Hiring company

Confidential

SR. CRISIS MANAGEMENT OFFICER

Applications and Development Manager

ASST. MANAGER, PORT LOGISTICS & ADMIN

Senior Project Controls Engineer - Risk Management

SR. BUSINESS ANALYST (Supply Chain Management)

IT Infrastructure Manager

LEAD, PRODUCTION MANAGEMENT (TRADING)

IT Change Management OCM

ADVISOR (This is a test role - do not apply)

SR. CHEMIST (FIN PROD & HC)

Station Officer

Environment Analyst (Chem & WM)

Senior Fishing Specialist

RFCC Operations Superintendent (Refinery)

Mechanical Engineer (Offsite)

Methanol & Utility Process Controller, Qatar

Methanol & Utility Process Controller, Qatar

Methanol & Utility Process Controller, Qatar

Methanol & Utility Process Controller, Qatar

Jobs

Courses

Location

Follow us

Home Qatar Night Manager

Home Qatar Night Manager

Night Manager

Job details

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

SR. CRISIS MANAGEMENT OFFICER

Applications and Development Manager

ASST. MANAGER, PORT LOGISTICS & ADMIN

Senior Project Controls Engineer - Risk Management

SR. BUSINESS ANALYST (Supply Chain Management)

IT Infrastructure Manager

LEAD, PRODUCTION MANAGEMENT (TRADING)

IT Change Management OCM

ADVISOR (This is a test role - do not apply)

SR. CHEMIST (FIN PROD & HC)

Station Officer

Environment Analyst (Chem & WM)

Senior Fishing Specialist

RFCC Operations Superintendent (Refinery)

Mechanical Engineer (Offsite)

Methanol & Utility Process Controller, Qatar

Methanol & Utility Process Controller, Qatar

Methanol & Utility Process Controller, Qatar

Methanol & Utility Process Controller, Qatar

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us