Job details
Are you personable,solution-oriented, and driven to provide exceptional customerservice? Gather is a dynamic Software-as-a-Service (SaaS) companythat is transforming the world of interior design. Our innovativeplatform is trusted by design teams around the globe, helping themcollaborate, innovate, and bring their creative visions to life.We're proud of the product we've built and thecommunity we serve, but we know our greatest strength lies in ourteam. As we continue to grow, we're in search of aCustomer Support Specialist to join our dedicated team. In thisrole, you'll be the frontline of our company, ensuringour customers receive the best possible experience with ourplatform. You'll engage directly with our users,providing them with helpful personalized support while alsotroubleshooting any issues they encounter. Your ability to listen,empathize, and problem-solve will be key to your success in thisrole. We're seeking someone who is passionate abouthelping others, has a knack for understanding complex systems, andthrives in a fast-paced, tech-driven environment. Your role incustomer support will not only directly impact our users but alsocontribute significantly to our company's growth andsuccess. If you're ready to take on an exciting,challenging role and help our customers succeed, we'dlove to hear from you! Responsibilities and Duties: •Provide a helpful and caring customer service experience overinbound and outbound chat and email support of varying complexityby responding to customer requests, anticipating unstated needs,and educating them on our product. • Proactively identify,analyze, and resolve client issues by utilizing active listeningand critical thinking to provide a resolution with a focus on thecustomer relationship. • Exhibit strong written/verbalcommunication skills, excel at customer interaction, and deliverpractical solutions. • Continuously learn, interpret, andutilize company and industry knowledge, practices, and proceduresto deliver accurate and up-to-date solutions. • Update andmaintain the company knowledge base and Youtube videos •Develop and maintain positive client relations and workcollaboratively with other departments within the company to ensureclient requests and questions are appropriately handled in a timelymanner
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Professional Customer Service Skills The Teachers TrainingAED 46Duration: Upto 2 Hours
-
AED 415Duration: Upto 13 Weeks
Similiar Jobs that might interest you
Tools and Systems Support Specialist
NES Fircroft... system support, resolving user queries and ensuring seamless business continuity. Compile and ...
Qatar - Doha 13 days ago
Applications Analyst â€
NES Fircroft... systems development staff or software suppliers. • Monitor progress of requests for support and ...
Qatar - Doha 13 days ago
Applications and Development Manager
NES Fircroft... and developments. Preparing and reviewing compliance documents and departmental policies and procedures. Supporting ...
Qatar - Doha 13 days ago
Senior Specialist - Manager
NES Fircroft... specialists ... and accommodation, ensuring they are safely and compliantly able to support ...
Qatar - Doha 13 days ago
Senior Fishing Specialist
Weatherford... tools and other rental equipment in the shop and ... and services. This is the top level of Field Specialist ...
Qatar - Doha 13 days ago
Digital Systems Specialist
NES Fircroft... Systems Specialist Candidates based in UK and ... tools, and digital twin technologies, to support business operations and ...
Qatar - Doha 13 days ago
Website Specialist
NES Fircroft... Website Specialist Location: Doha Mob date: ... and accommodation, ensuring they are safely and compliantly able to support ...
Qatar - Doha 13 days ago
Flow Assurance Specialist - Qatar
NES Fircroft... Specialist for our major oil and ... support. Provide pipeline and wells operational support in the development and ... tools and ...
Qatar - Doha 13 days ago
Operations Excellence Specialist
NES Fircroft... Operations Excellence Specialist Location: ... and accommodation, ensuring they are safely and compliantly able to support ...
Qatar - Doha 13 days ago
Safety Specialist - Policy and Procedures
NES Fircroft... : - Safety Specialist - Policy and Procedure ... and accommodation, ensuring they are safely and compliantly able to support ...
Qatar - Doha 13 days ago
IT Facilities Specialist
NES Fircroft... tools, techniques and processes (including automation) for the  design of systems and ...
Qatar - Doha 13 days ago
Wellhead Operations Specialist
NES Fircroft... , completed and pending activities. Provide support to the Well & Operations Support Head and other ...
Qatar - Doha 13 days ago
Subsea Marine Survey Specialist
NES Fircroft... and accommodation, ensuring they are safely and compliantly able to support ...
Qatar - Doha 13 days ago
Pigging Specialist
NES Fircroft... and corrosion monitoring programs and provide follow-up support and guidance to NFPS and ...
Qatar - Doha 13 days ago
EPCIC Contract Specialist
NES Fircroft... and accommodation, ensuring they are safely and compliantly able to support ...
Qatar - Doha 13 days ago
Sr. Systems Engineer (Support & DB)
QatarEnergy... and other tools for administrative management purposes. 13. Optimize DB systems ...
Qatar 13 days ago
IT Facilities Lead/Specialist
NES Fircroft... tools, techniques and processes (including automation) for the design of systems and ...
Qatar - Doha 13 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-qa.whatjobs.com/coopob__cpl___2019_991327__2204?utm_source=2204&utm_medium=feed&keyword=Customer-Support-Specialist&location=Ar-Rayyan&geoID=10