Customer Support Officer
Job details
Job Description
We are seeking a customer-oriented and knowledgeable individual to join our team as a Customer Support Officer. In this role, you will be responsible for providing exceptional customer service to a diverse clientele, ensuring compliance with consumer protection regulations, and assisting with various administrative tasks.Job Requirements
- Handle customer complaint management and resolution procedure effectively.
- Maintain a thorough understanding of UAE consumer protection regulations related to money exchange services.
- Monitor all the channels for complaint reporting and escalation (by email, Phone Numbers, Websites, and Social Media; and escalation at the branch level).
- Effective respond and resolution within the turnaround time (TAT).
- Address the confidentiality of Consumer Complaint information.
- Maintain records and customer complaint log.
- Maintain high level of professionalism when dealing with the customers and liaising with the internal and external parties.
- Monitor and report unresolved complaint with 5 days after the end of every month to the Senior Management.
- Timely and accurate regulatory reporting.
- Design, liaise, and implement Consumer Education and Awareness Program Initiatives/Activities Plan for the entire year.
- Timely and accurate internal reporting to the Manager-in-Charge
- Reporting of the progress of the complaints and on noticeable trends to the Senior Management.
- Provide annual customer service and consumer protection training to retail employees and staff.
- Follow the proper record retention and documentation policy.
Salary
AED3,000.00 – AED4,000.00 per monthExperience
- Minimum 2 years of experience in customer support in financial institutions or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
- Familiarity with UAE consumer protection regulations related to money exchange services.
Language
- Fluent English is a must
- Fluent Arabic is highly preferable
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Similiar Jobs that might interest you
... Ghasha Development Project Job Title: Senior Admin Officer (Inspection Dept) Location: UAE About us ...
UAE 29 days ago
ICT OFFICER
ENI... ICT OFFICER At Eni, we are looking for an ICT Officer ... and the networking status. • Assist in ICT policy implementation ...
UAE - Abu Dhabi
29 days ago
... worldwide. With more than 80 offices in 45 countries, we are ...
UAE - Abu Dhabi 29 days ago
Senior Contracts Engineer - Procurement Support
Global Projects Services AG... Project Job Title: Senior Contracts Engineer - Procurement ... contractual obligations and assisting the Project Manager ...
UAE 29 days ago
TECHNICAL SALES DS
Weatherford... Visits customer worksites; Offices, Rig Sites, Warehouses/ ... to ensure target achievement Assists Technical Sales Manager ...
UAE - Abu Dhabi 29 days ago
... office or facility or multiple smaller offices ... material availability, preventive inspections, and grievance ...
UAE - Dubai 29 days ago
... skills to assist our engineering ... of projects. Office based elements: ... oversight from senior colleagues. Managing ...
UAE 29 days ago
Quality Engineer
Weatherford... literate and familiar with Microsoft Office software at a minimum ... in the quality plans and inspection and test plans to ...
UAE - Abu Dhabi 29 days ago
... engineering specialists in 11 offices worldwide, the VDN ... assessments of process plant. Assist senior engineers in the ...
UAE - Abu Dhabi 29 days ago
ADV SCHEDULING SPEC
Weatherford... user and proficient in MS Office suite Experience in ERP systems ...
UAE - Abu Dhabi 29 days ago
Order Management Supervisor
Weatherford... communication skills Knowledge of Microsoft Office applications such as Word, Excel ...
UAE - Abu Dhabi 29 days ago
Supplier Quality Engineer
Weatherford... Responsibilities include assisting the ... & implements quality inspection and ... in Microsoft Office applications (Word, ...
UAE - Abu Dhabi 29 days ago
Continuous Improvement Specialist
Weatherford... lean manufacturing processes. Assist Plant Manager ... floor to senior management. Hands- ... in MS Office and manufacturing ...
UAE - Abu Dhabi 29 days ago
Advanced Scheduling Specialist - Completion
Weatherford... user and proficient in MS Office suite Experience in ERP systems ...
UAE - Abu Dhabi 29 days ago
Assistant Camp Boss
Global Projects Services AG... & Ghasha Project Job Title: Assistant Camp Boss Location: UAE ... of the camp and offices (cleaning of toilets, corridors, ...
UAE 29 days ago
Product Line Champion - Advanced Completions
Weatherford... Assist countries in defining CAPEX requirements and or assist ... REQUIRED: Proficient Microsoft Office, Powerpoint and ...
UAE - Abu Dhabi 29 days ago
Quality Engineer
Weatherford... inspection test plans, work instructions, and quality template/forms Assist ... in Microsoft Office applications (Word, ...
UAE - Dubai 29 days ago
Accounting Manager
Weatherford... Assisting Management in Preparation of Budget, Forecast and comparisons. Assisting ... by senior management. ... MS Office Suite ...
UAE - Abu Dhabi 29 days ago
Technical Procurement Specialist
Weatherford... Tracking Facilitates or assists in supplier contract ... and procedure More senior roles will ... in MS Office suite including ...
UAE - Abu Dhabi 29 days ago
