Home UAE Vice President & Digital Product Owner - Conversational Banking

Home UAE Vice President & Digital Product Owner - Conversational Banking

Vice President & Digital Product Owner - Conversational Banking

Full time at RAKBANK in UAE
Posted on March 18, 2024

Job details

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management. In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans. Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption. We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future. In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers. So join us in co-creating the future of RAKBANK! What You Will Be Doing

  • Envision, prioritize and build innovative experiences involving Conversational AI & Gen AI to shape the future of customer chat through our Digital Channels.
  • Shape the product vision, build a roadmap for specific customer journeys, aligning it with the overarching business strategy.
  • Identify use cases, produce detailed requirements and create user story maps.
  • Collaborate closely with cross-functional units including developers, data scientists, engineers, and designers, to translate the product vision into epics, features and user stories.
  • Prioritize the product backlog based on market feedback, customer insights and business value.
  • Engage with the development team to strategize, execute, and oversee product development sprints.
  • Continuously evaluate product performance, scrutinize user behavior, collect feedback, comprehend pain points and validate proposed solutions to ensure customer-centric product development.
  • Serve as the champion of Conversational AI global best practices within RAKBANK.
What You Should Have
  • Minimum 10 years’ experience in digital product development.
  • Established track record as a Product Owner or in a similar role.
  • Familiarity with Conversational AI solutions & platforms, either all the way from selection (through RFP process) to a user; or just as a user.
What We Are Looking For
  • High analytical and technical acumen along with strong business sense.
  • Excellent stakeholder management and communication skills.
  • Outstanding written and oral communication skills.
What’s In It For You
  • Pay for performance culture (Competitive and performance-linked compensation)
  • Provision of medical care plan for your family and you
  • Comprehensive Life insurance plan
  • Diverse workforce and inclusive culture
  • Career development and growth opportunities by design
  • Work with the best minds in the field
  • Get opportunities to bring your whole-self to the organization and perform to your best
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