Assistant Reservations Manager

Join to apply for the Assistant Reservations Manager role at Raffles Hotels & Resorts Join to apply for the Assistant Reservations Manager role at Raffles Hotels & Resorts Get AI-powered advice on this job and more exclusive features.Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https: //careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSOpened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.Job Description The Position The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel’s booking operations. This role ensures that reservations are handled efficiently, accurately, and with a high level of customer service, contributing directly to guest satisfaction and revenue optimization.Key Roles & Responsibilities Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.Spot-checks previous day’s reservations and verifies all VIP arrivals to ensure accuracy and readiness.Supports recruitment efforts, facilitates monthly and on-the-job training, and evaluates staff performance to uphold Raffles service standards.Leads training initiatives aimed at fostering professionalism, boosting productivity, and delivering exceptional guest service.Motivates team members through coaching and discipline aligned with hotel guidelines and local laws.Maintains strong relations with departments such as Front Office to coordinate guest needs and enhance service delivery.Works closely with the Groups Department to monitor room blocks, process rooming lists promptly, and adjust allocations as needed.Keeps the Reservations Team updated on all developments within the hotel and company.Assists in supervising Reservations Agents, ensuring tasks such as travel agent commissions, guest inquiries, and pick-ups are handled efficiently.Prepares and submits necessary reports to the Administration Office on a monthly basis.Follows up on lost business opportunities and reports findings to department leaders.Fully knowledgeable in all business segments, rates, promotions, and departmental functions, executing responsibilities with finesse.Adheres strictly to hotel policies concerning fire safety, hygiene, and health regulations.Demonstrates thorough understanding and compliance with the Hotel Employee Handbook.Takes ownership of any other duties delegated by management to support hotel operations and enhance guest satisfaction.Performs any other duties as assigned to him/her by management.Qualifications Degree/Diploma in Training and Development or Hotel Management Working knowledge of Opera, Microsoft Office Minimum 3 years’ experience in Hotel or Resort, as Reservations Supervisor.Luxury hotel or resort background preferred Understands the local culture and have worked in the region PERSONAL ATTRIBUTESCreative Thinker, Calm Under Pressure, Self-Development, Excellent Listening & Verbal Communication Multitasking Proficiency Detail-Oriented Delegation & Workflow Management Ability to meet deadlines consistently Leadership Excellence Strong Interpersonal Communication Customer-Centric Mindset Collaborative Team Player Analytical Problem-Solver Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x Get notified about new Assistant Reservations Manager jobs in Dubai, Dubai, United Arab Emirates.Central Reservations & Customer Service Manager Weddings & Social Events Assistant Manager F&B Development Manager-Reservations and Engagement Operations & Reservations Executive - Spanish Speaker Housekeeping Assistant Manager, Water Park Operations & Reservations Executive - Chinese Speaker Housekeeping Assistant Manager, Water Park Assistant Manager - Housekeeping (National Talent) - Jumeirah Al Naseem We’re unlocking community knowledge in a new way. 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