Assistant Revenue and Reservations Manager

Oversee and manage the day-to-day operations of the hotel's reservations department, ensuring smooth and efficient processes.Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings.Supervise and train reservations staff, providing guidance, support, and ongoing performance feedback.Handle complex guest inquiries, resolve issues, and provide solutions to maximize guest satisfaction without loss in revenues.Ensure exceptional customer service by promptly responding to guest inquiries, requests, complaints and ensuring there is not loss of business.Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.Maintain positive relationships with guests, travel agents, corporate clients, and other stakeholders.Anticipate guest needs and personalize service to enhance the guest experience.Handle reservation changes, cancellations, and special requests in a professional and efficient manner.Generate regular reports on reservation statistics, occupancy, and revenue performance.Foster a positive and collaborative work environment within the reservations department.Coordinate with other hotel departments, such as front office, sales, and marketing, to ensure seamless operations.Conduct regular meetings with the reservations team to communicate updates, goals, and performance expectations.Conduct annual reviews, recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.Monitor reservations and revenue systems and ensure accurate and up-to-date availability, rates, and inventory across all channels.Develops Action Plans to reach daily / monthly / yearly KPIs.Completes all rooms forecasting to accurately project demand and pick up for groups and transient, both short and long term.Maintains records pertaining to market segments, transient pace numbers, forecasts, and other rooms’ data.Coordinate updates / stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.Develop and implement strategies to optimize room revenue and occupancy levels.Analyse market trends, competitor pricing, and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.Makes sure rate plans are correctly indexed / loaded and distributed to all channels Utilize revenue management tools and systems to forecast demand and maximize revenue potential.Analyse data to identify trends, opportunities, and areas for improvement.Provide insights and recommendations to the management team based on analysis.Group rate evaluation of high demand exhibitions.Prepares the weekly Rev Max meetings and ensures completion of slides by all allied departments.Qualifications Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field.A relevant certification in revenue management (e.g., CHRM – Certified Hospitality Revenue Manager) is an advantage4+ years of experience in revenue management and reservations within the hospitality industry, preferably in lifestyle or boutique hotels.Strong background in PMSProven track record of optimizing revenue, managing inventory, and setting strategic pricing.Additional Information What’s in it for you …Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world Benefit from great offers from our numerous cooperation partners Be part of our hilarious staff parties and much more... #J-18808-Ljbffr