Assistant Store Manager

Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.Key Responsibilities: Sales and Customer Focus: Consider the needs of the customers at all times.Implement a high standard of customer focus within the store.Lead by example in all aspects of customer service.Actively seek ways to achieve or exceed shop sales targets.Ensure all team members understand KPIs and targets.Implement promotional offers and stock management effectively.Develop and execute strategies to drive sales.Store Administration: Regularly audit store administration and resolve issues.Implement administrative changes positively and effectively.Collaborate with the Store Manager to set and meet sales targets.Monitor sales performance and analyze KPIs.Oversee inventory control and merchandising.Ensure accurate stock levels through regular checks.Maintain store layout and presentation standards.Presentation and Management: Ensure optimal stock levels to maximize sales.Maintain high standards of visual merchandising and store maintenance.Communicate store layout and stock changes effectively to staff.Ensure staff adhere to retail standards and company dress code.Manage back store operations and merchandise replenishment.Staffing & Team Performance: Manage staff schedules, vacations, and days off.Address staff concerns and provide performance feedback.Encourage team participation in goal setting and planning.Promote the company's image through personal presentation.Maintain staff leave records.Security: Ensure adherence to security procedures.Maintain security awareness regarding stock and cash.Other Responsibilities: Implement corrective actions and disciplinary measures as needed.Demonstrate dependability, reliability, and punctuality.Maintain confidentiality of employee information.Uphold integrity and ethics in decision-making.Desired Experience: The ideal candidate should have over 3 years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills. Proven success in customer engagement and exceeding sales KPIs is essential. A bachelor's degree in business administration, retail management, or a related field is preferred. #J-18808-Ljbffr