Golf Reservations and Customer Experience Manager

Customer Service Manager Job Summary: We are seeking a Senior Customer Experience Professional to lead our customer service team and ensure exceptional customer experiences.The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to work under pressure.Key Responsibilities: Golf Reservations & Revenue Coordination: Manage the reservations team to deliver accurate and efficient bookings for golf rounds, packages, and experiences.Customer Service & Guest Relations: Oversee a team of customer service agents to ensure professional handling of inquiries, complaints, and VIP requests.Required Skills & Qualifications: Minimum 3 years of experience in a managerial role within reservations or customer service.Proven experience working in a European DMC, preferably with golf, luxury leisure, or hospitality clients.Solid understanding of golf operations, tee time management, and guest expectations within the golf tourism sector.Strong interpersonal and leadership skills, with a hands-on, team-focused approach.Ability to multitask under pressure and make smart, service-driven decisions.Proficient in reservation software, CRM systems, and Microsoft Office tools.Excellent written and spoken English; additional languages (Arabic or European) are an advantage.Employment Type: Full-time Industry: Golf Courses and Country Clubs, Travel Arrangements, and Hospitality Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development