Central Reservation

We are seeking a highly motivated and experienced Central Reservation & Customer Service Manager to lead the end-to-end reservations and customer service function within our premium golf environment. This full-time role involves managing high-volume bookings, maintaining world-class service standards, and driving team performance and guest satisfaction.The ideal candidate will bring strong leadership experience, a background in European Destination Management Companies (DMCs), and a proven track record working within golf tourism or luxury hospitality.Key Responsibilities Golf Reservations & Revenue Coordination Lead the reservations team to deliver accurate, efficient bookings for golf rounds, packages, and experiences Optimize reservation systems, policies, and workflows for maximum efficiency and guest satisfaction Monitor booking trends and collaborate with operations and revenue teams to align pricing and tee sheet utilization Conduct regular team training on upselling techniques and golf-specific service delivery Build and maintain relationships with key partners, including travel agents, tour operators, and golf-focused DMCs Customer Service & Guest Relations Oversee a team of customer service agents to ensure professional handling of inquiries, complaints, and VIP requests Act as an escalation point for high-value or sensitive service issues, ensuring timely resolution and guest retention Foster a proactive, solution-oriented guest service culture Analyze feedback and service metrics to identify and implement continuous improvements Work closely with internal departments to ensure seamless delivery of guest requests Team Leadership & Performance Manage schedules, workloads, and daily operations to ensure proper coverage and service levels Set performance KPIs, monitor progress, and provide ongoing coaching and development Review team structure and processes to improve productivity and service standards Support administrative functions such as payroll coordination and shift planning Required Experience & Skills Minimum of 3 years' experience in a managerial role within reservations or customer service Proven experience working in a European DMC, preferably focused on golf, luxury leisure, or hospitality Solid understanding of golf operations, tee time management, and guest expectations within the golf tourism sector Strong interpersonal and leadership skills, with a hands-on and team-focused approach Ability to multitask under pressure and make service-driven decisions confidently Proficient in reservation software, CRM systems, and Microsoft Office Excellent spoken and written English; knowledge of additional languages (Arabic or European languages such as French, Spanish, Italian, or Greek) is an advantage If you're passionate about golf tourism, exceptional service, and leading dynamic teams — we'd love to hear from you.#J-18808-Ljbffr