Raffles Ambassador

As a Raffles Ambassador, you are the embodiment of the Raffles brand offering a warm, intuitive, and gracious presence from the moment a guest arrives until their departure. You will serve as a personal liaison for our distinguished guests, anticipating needs, personalizing experiences, and creating unforgettable moments that reflect the legacy and elegance of Raffles Doha. Key Responsibilities Guest Engagement: Greet and welcome guests with personalized attention, embodying the warmth and refinement of the Raffles brand. Build genuine relationships with guests, ensuring their preferences and needs are remembered and fulfilled throughout their stay. Act as a point of contact for guest inquiries, preferences, special occasions, and service recovery. Experience Personalization: Collaborate with Butler Services, Concierge, and Room Division to curate bespoke guest experiences. Monitor VIP arrivals, pre-arrival communication, in-stay follow-ups, and post-departure correspondence. Proactively suggest tailored experiences, dining options, or cultural activities based on guest interests. Operational Excellence: Ensure smooth arrivals and departures, assisting with check-in/out and room orientation when required. Maintain accurate records of guest preferences and feedback using guest profile systems (e.g., Opera, CRM tools). Support the coordination of special amenities, room setups, and service enhancements. Brand Representation: Uphold Raffles Doha standards in grooming, service etiquette, and emotional engagement. Maintain a deep knowledge of hotel offerings, art pieces, signature rituals, and Qatari culture to enrich guest interactions. Represent the hotel during VIP functions, special events, and public-facing occasions as needed. Qualifications & Skills Degree or diploma in Hospitality or related field. Minimum 1-2 years of guest-facing experience in a luxury hotel or lifestyle brand. Fluent in English; proficiency in Arabic, French, Russian, or Chinese is a strong asset. Impeccable grooming, confidence, and charisma with a service-first mindset. Cultural sensitivity and emotional intelligence; a true host with a passion for human connection. Familiarity with Opera PMS and guest recognition systems is preferred.#J-18808-Ljbffr