Front Desk Agent

Bachelor of Hotel Management(Hotel Management) Nationality Any Nationality Vacancy 1 Vacancy Job Description Oversee all guest-related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained. Respond to any guest complaints and other related issues promptly with empathy and professionalism. Protect the welfare and interests of guests and ensure the safekeeping of the property. Complete inspection of the entire property as per the daily checklist. Check statistical data on day proceedings as regards room revenue and occupancy Assist all departments when needed for the successful operation of the hotel. Ensure professional and effective lines of communication are maintained between the Front Office and all other operating departments, with particular emphasis on Housekeeping, Maintenance, Security, and outlets. Ensure the Duty Log is accurately updated with an emphasis on concise reporting. Maintain professional business confidentiality and discretion in all dealings. Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times. Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned. Communicate daily activities, objectives, and required information to all direct reports. Respond to any fire alarms, potential emergencies, and requests for medical assistance by guests and/or staff. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant What We need from you: Previous experience in a 5-star hotel Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency Must speak fluent Arabic and English Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Front Desk Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Agent Jobs also searched #J-18808-Ljbffr