Information Technology Service Desk Team Lead

Information Technology Service Desk Team Lead Posting Date: 24/05/2025 Ref: ITQAR24 Position: Information Technology Service Desk Team Lead Location: Qatar City: Doha Sector: IT Services Years of Experience: 8+ years Qualification: Bachelor’s degree in Information Technology / Computer Science Salary: Package QAR 10,000 - 15,000 Description: Act as theprimary point of contactfor CLIENT, addressing any concerns. Monitorday-to-day operations , ensuring adherence to processes and procedures. Manage the resolution of incidents and service requests, ensuring timely communication with clients. Leadroot cause analysis (RCA)for recurring issues and drive continuous improvement initiatives. Experience: 8+ years & ITIL Foundation certification. Experience with tools: Working knowledge of ITSM platforms like SMAX/Manage Engine. Arabic and English language skills are mandatory.#J-18808-Ljbffr