Salon Manager

The Salon Manager will be accountable for the operation of Salon shop(s) and achieving the operational performance targets within the approved budget while at all-times ensuring the integrity of the brand. He/she shall manage the shop employees' performance, instill the Company values among them and promote teamwork to ensure the delivery of excellent customer services. Essential Duties & Responsibilities A. Store Operations Management - Ensures that day to day operations of salon(s) is adhering to Standard Operating Procedures (SOPs); - Maximizes operational efficiency and ensures compliance with quality assurance policies and procedures; - Provides personalized approach to clients and staff, identifying and resolving urgent issues; - Proposes to Managing Partners initiatives and changes that will improve the business such as operating hours, services, products, merchandising, expansion opportunities; - Proposes to Managing Partners new best practices and trends to enhance existing ones and create new standards, policies and procedures; - Analyzes and approves the staffing roster; - Ensures that staff adheres to the company prescribed grooming and presentation standards; - Ensures high standard of cleanliness and proper maintenance of shop facilities. B. Services - Drives the achievement of excellent customer services through continuous improvement initiatives; - Ensures that the salon(s) create a customer service culture by guiding employees to become problem solvers, cooperative and accommodating; - Provides input on developing relevant services and treatments, the treatments including setting treatment protocols and selecting products for use in the treatments and for retail sale; - Ensures that all staff follows the standards and procedures for each service they provide; - Exercises promptness in resolving customer complaints and comments/feedback; - Monitors customer satisfaction by conducting surveys which includes focus groups and comment cards; - Anticipates, identifies and ensures that customer needs and expectations are met in the best possible way; C. Sales & Financial Management - Controls the operational expenses and facilitates product margin analysis to ensure profitability; - Maximizes sales by introducing revenue generating strategies and communicating to the team the projected revenue targets for treatments and retail; - Uses information technology to record sales for data analysis and planning; - Administers staff and client scheduling for maximum revenue generation and profitability; - Interprets Financial Reports and provides expertise on the analysis of (projected) Revenue vs. Expenses. - Ensures that all employees are well trained for their respective positions by coordinating relevant training and development with the HR Department; - Coaches and develops staff to maximize their potential; - Proposes new rules and procedures for employees to follow which includes policies in the workplace and ensures effective implementation; - Ensures that staff issues are timely communicated to HR Department for appropriate action; - Conducts employee performance appraisals.E. Merchandising & Stocking. E. Merchandising & Stocking - Maintains the optimum products stock level at all times to ensure a smooth and financially effective operation; - Suggests improvements to visual merchandising. F. Marketing - Maintains awareness of market trends and techniques in the grooming ndustry, understanding forthcoming customer needs, and monitoring local competitors marketing activities; - Coordinates with Managing Partners and Shop(s) Supervisors regarding promotional programs and marketing initiatives; - Suggests ideas that will improve customer loyalty; - Provides input to Marketing Department on organizing public relations, promotional and marketing events to drive customer visits and sales. Skills and Qualifications - Bachelor’s degree in management or equivalent; - Certification in Beauty Therapy or related courses; - Minimum five (5) years of relevant work experience in managerial level; - 3 years experience in any related industry e.g. spa, retail, hospitality is a must; - Technical Skills i.e. knowledge in nail, face and body services; - Highly proficient in Planning and Organizing; - Excellent verbal and written communication skills; - Acute financial skills, experience with budget and business plan development; - Analytical skills to evaluate data and make both operational and strategic decisions; - Strong leadership, motivational and people skills, team-player demonstrating collaborative approach.