الصفحة الرئيسية الإمارات العربية المتحدة VIP Manager
الصفحة الرئيسية الإمارات العربية المتحدة VIP Manager
VIP Manager
تفاصيل الوظيفة
- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.
- Seeking verbal feedback from VIP guests on a regular basis and responding to all guest queries in a timely and efficient manner.
- Keeping close contact with VIP guests for feedback, complaints, and compliments – and following it up.
- Managing, recording, and resolving guest or customer complaints promptly.
- Keeping other operating departments in the loop with important VIP/Club Lounge matters – from Food and Beverage and Maintenance to Housekeeping and Front Office.
- Keeping the Club Lounge colleagues informed on the daily operational activities and challenges and providing all information relevant to their job duties through meetings, handover, and logbook.
- Coordinating the scheduling and work of all subordinates to ensure guest satisfaction and compliance with the standards.
- Ensuring the Club Lounge team is up to date with core and essential training; and a continuous succession planning program is in place.
- Managing performance of the team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check-in conversations, annual performance reviews, and that team member development plans are in place.
- Overseeing all disciplinary procedures in line with Resort guidelines.
- Leading the team by example by promoting and maintaining a safe and positive workplace.
- Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalized and always exceeds expectations.
- Ensuring all colleagues have completed relevant training and are confident with all aspects of their role.
- Managing the shift you are working, dealing with complex guest requests or complaints, and making sure all tasks within the team have been completed.
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الشركة المعلنة عن الوظيفة
IHG - INTERCONTINENTAL HOTELS GROUP
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