الصفحة الرئيسية الإمارات العربية المتحدة CRM Manager
الصفحة الرئيسية الإمارات العربية المتحدة CRM Manager
CRM Manager
تفاصيل الوظيفة
CLIENT PROGRAMS
- Oversee all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, capture retention initiatives, etc.
- Create and lead local clienteling actions to promote best-in-cl CRM practices that drive revenue and promote client retention and growth.
- Oversee e-clienteling programs in partnership with the local call center and e-commerce teams such as identifying outreach opportunities and gifting strategies, decreasing return rate, increasing repeat shoppers, etc.
- Efficiently prioritize projects to meet deadlines and set objectives.
- Proactively handle the project roadmaps and suggest initiatives to improve the CRM programs.
- Oversee the ambassadors’ program by hosting calls, deck development, and managing lesson plans.
- Oversee roll-out, adoption, and training of internal clienteling applications across all retail teams.
- Partner cross-functionally to collect needs and best practices and outline priorities for app development roadmap.
- Partner with Central CRM & IT to lead evolution pilot programs and change management for system updates.
- Partner with local and Central IT team to troubleshoot and investigate technical issues.
- Lead the department’s communication for the retail teams.
- Build and maintain strong partnerships with other departments and cross-functional partners to facilitate clienteling topics across multiple communication channels.
- Facilitate CRM actions and communications for retail store openings/closures in partnership with the local Events and Central CRM teams.
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الشركة المعلنة عن الوظيفة
CHRISTIAN DIOR COUTURE
-
Level 2 Certificate in Conversational Leadership Adams Academy92 درهم
845 درهممدة الدورة التدريبية: Upto 3 Hours -
Supervisor Diploma StudyPlex60 درهم
661 درهممدة الدورة التدريبية: Upto 1 Hour
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