Front Office Agent
تفاصيل الوظيفة
Check in the arriving guests andcheck out the departing guests in a friendly and caring manneraccording to the Kempinski and Leading Quality Assurance (LQA)standards.Ensure that LQA results are above85%.Upon check-in, register guests and assignrooms. Accommodate special requests whenever possible. If needed,assist guests in completing the registration cards. Use suggestiveselling techniques to sell rooms and to promote other services ofthe hotel. Verify the guest's method of payment andfollow established credit-checking procedures or refer cashhandling payment to cashiers.Upon departure ofguests, process the guest check-out procedures. Inquire forlast-minute charges. Receive payment from guests. Settle the guestaccount and give a copy of the invoice.Handleall front office cashiers' transactions such as postingcharges to guests and exchanging foreign currency according to theprocedures. At the end of the shift, balance their cashfloat.Answer all guest requests and questionsin a friendly and caring manner, whether by telephone or in person,provide/receive information, and take appropriate actions or referthe matters to the relevant persons to handle. It may be and notinclusive of issuing a safe deposit box, handling messages ordealing with complaints.Coordinate room statusupdates with the housekeeping department by notifying them of latecheck-outs, early check-ins, and specialrequests.Keep themselves informed of productand service knowledge as well as the hotel's daily andmeeting activities.Possess a working knowledgeof the room reservation procedures.Maintainthe neatness of his/her workingarea. INT
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