Trading Support Specialist Vip (Remote)
تفاصيل الوظيفة
Trading Support Specialist Vip | Binance | United Arab EmiratesBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Job Responsibilities:Serve as the point of contact supporting our highest value customers and institutions on Binance's various products.Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.Provide sufficient guidance and support to VIP customers on integrating and using Binance's system including the use of API.Be the first line support for all account and system related issues.Serve as the representative of VIP customers to internal teams including account, finance, risk, and products.Collect customer feedback and manage projects to realize the product change requirements.Provide system and product updates to customers to ensure they are aware of all the major changes in time.Job Requirements:Minimum of 3 years of relevant experience in financial services, technology and/or customer support.Experience in real-time client-facing support functions, preferably with high priority clients.Understanding of trading platforms or exchanges, e.g. knowledge of trading orders.Understanding of the use of API in communicating with a trading platform.Hands-on experience in API trading is a strong plus.Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus.Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures.Outstanding problem-solving capabilities including solving issues under high pressure.Excellent communication skills to facilitate cross-departmental communication.Able to participate in an on-call rotation, as required by the business.Working at Binance:Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless. Tackle fast-paced, challenging, and unique projects. Work in a truly global organization, with international teams and a flat organizational structure. Competitive salary and benefits. Flexible working hours, remote-first, and casual work attire.Learn more about how Binancians embody the organization's core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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