الصفحة الرئيسية الإمارات العربية المتحدة Guest Relations Agent
الصفحة الرئيسية الإمارات العربية المتحدة Guest Relations Agent
Guest Relations Agent
تفاصيل الوظيفة
JOB DESCRIPTIONWe are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy traveling and having fun with. This is an extraordinary opportunity to join our team.ROLE: Guest Relations AgentReady for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Front Office team working alongside a fantastic team.WHAT IS IN IT FOR YOU: Employee benefit card offering discounted rates in Accor worldwide Learning programs Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities like Planet21.MAIN DUTIES AND RESPONSIBILITIES:Prepare for daily VIPs arrivals in terms of room allocation, amenities, and special requests of Guests.Keep Misenplace ready for VIP arrival (Reg.cards, room keys, welcome drink).Register and process check in/out for all VIPs guests efficiently and professionally.Escort VIP guests to their rooms.Update guest information into the computer after a complete check in.Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon Guests departure.Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed.Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.Handle issuance of guest room key cards and ensure effective control for guest security.Ensure that all messages, mails, and packages are delivered to the guest room.Assist at the Information counter, Foreign Exchange, and Business centre as and when assigned.Have knowledge of the hotel rate codes, package segmentation, discounts, and how to handle each.Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently & courteously.Daily courteous calls to VIP rooms and to other guests.Report any unusual occurrences or requests to manager.Be aware of the hotel accident Prevention Policies.Ensure the cleanliness and neatness of front office area.Review log book, verify outstanding, and follow up pending. Identify if any special assignment for the day.Check hotel situation, occupancy functions, groups, and VIPs.Reannounce VIP rooms to Housekeeping and F&B departments.Check if all departure details for the day have been taken as well as for the next day.Arrange for bouquets, cakes, and cards in case of guests' anniversaries and birthdays.Check VIP rooms after amenities are placed.Coordinate with the lobby manager regarding arrival & departure transport arrangements for the day.File daily guest relations report and documents systematically.Qualifications:Diploma or degree in vocational hospitality, fresher or 1 year experience in 4-5 star hotel.Remote Work: NoEmployment Type: Fulltime
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الشركة المعلنة عن الوظيفة
Confidential
-
Animal Care & Pet Sitting The Animal Care44 درهم
882 درهممدة الدورة التدريبية: Upto 4 Hours -
Construction Management – Level 2 Certificate Brentwood Open Learning College116 درهم
1,286 درهممدة الدورة التدريبية: Upto 125 Hours
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