Customer Service Representative

دوام كامل في a Laimoon Verified Company في UAE

نُشرت يوم November 9, 2024

تفاصيل الوظيفة

Key Responsibilities:Cultivate and nurture a positive and engaged community with customers.Respond to comments, questions, and messages across various platforms—online and offline.Manage SAPG brands' social media presence, including scheduling, posting, and replying to comments.Gather user feedback and insights to improve user experience.Coordinate planning and execution of influencer events and other campaigns.Encourage user-generated content and participation.Respond to customer queries in a timely and accurate manner via phone, email, or chat (WhatsApp/social media).Identify customer needs and help customers use specific features.Analyze customer feedback and prepare reports.Update SAPG internal database with information about discussions with customers and sales teams.Provide support to customers on WhatsApp for the brand and place orders via WhatsApp (for e-commerce) to generate sales leads (online & offline).Handle disputes related to offline or online transactions.Reply to customer inquiries within 1 hour.Provide customers with relevant product information and tips on how to use products.Gather customer feedback and share it with Product, Sales, and Marketing teams.Build sustainable relationships and trust with customer accounts through open and interactive communication.Follow communication procedures, guidelines, and policies.Maintain communication with sales staff to ensure customer service is on point.Follow all SOPs, including addressing QC issues.Answer customer service emails and calls, ensuring no queries are left unanswered.

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