الصفحة الرئيسية المملكة العربية السعودية Customer Care Agent
الصفحة الرئيسية المملكة العربية السعودية Customer Care Agent
Customer Care Agent
تفاصيل الوظيفة
Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.Role and responsibilitiesA Customer Care Agent facilitates the relationship between the company and the customers by interacting with customers over the phone or by email, He/She is responsible for answering customers' queries, providing service information, solves any emerging problems that customers might encounter, and represents the company in the best possible way.Your typical day includesAnswer any questions the customer may have about available products and servicesEstablish new customer accounts, recording account information on written forms or digitallyListen to customer concerns and complaints with the goal of identifying the causes of the problemSelect appropriate responses to customer issues and work quickly to resolve themRefer advanced cases to management for resolution, providing background information as necessaryAnticipate customer needs, following up with previous customers to offer reorders or additional servicesLiaise will all departments within the company to resolve customer issuesRequirementsFlexibility to work different shifts (including evenings, weekends, or holidays)Willingness to participate in training before hire and on-the jobExcellent listening skills and an empathetic voice and mannerDedication to customer satisfactionBasic knowledge of computer software and office systemsAbility to thrive in fast-paced environment, multitasking while keeping focus on the customerFamiliarity with all of the goods and services offered by the companyExperience in Saudi markets is a plus
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الشركة المعلنة عن الوظيفة
Confidential
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Customer Service Study 365112 درهممدة الدورة التدريبية: Upto 38 Hours
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Telemarketing Course Oxford Home Study College211 درهم
1,928 درهممدة الدورة التدريبية: 200 Hours
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