Início EAU Manager - CRM

Início EAU Manager - CRM

Manager - CRM

Full time na Campus Realty no UAE
Publicado em December 18, 2024

Detalhes do emprego

Xerago is a leading global digital impact consulting and services enterprise specialising in integrating digital, technology, and marketing functions for mid-market and large enterprises. With a focus on delivering impactful solutions across all customer-facing digital priorities, we excel in interconnecting practices such as experiences, data, analytics, AI, campaigns, commerce, and content. By addressing strategy, technology, and capability gaps, we streamline processes and experiences to create a digital flywheel that drives transformative outcomes while optimising costs for our clients. Having offices across San Francisco Bay Area, Singapore, Hong Kong, Dubai, and Mumbai, Xerago has been providing digital impact solutions to achieve sustainable digital success, deliver measurable results, and drive long-term value for our clients, including large brands from automotive, banking, e-commerce, entertainment, healthcare, hospitality, mutual fund, insurance, retail, SaaS and gaming, telecom, travel and other technology verticals.

Skills:

Mandatory Skills:

  • Experience in Adobe Campaign, SAS, Unica, IBM Infostreams (Any Two tools).
  • Expert in coding of any language.
  • Good in developing code as well as structure or action plan of work.
  • Good in efficient developing campaigns based on client requirement.
  • Communication, time management, self-confidence, planning of work accordingly and problem-solving skills.
  • Should be creative, a proper planner, decision maker, should be able to delegate work and guide others.
  • Should have technical knowledge of marketing tools.
  • Should be a certified professional on any one campaign management tool.

Desired Skills:

  • Writing complex business logics in SQL and finding the root cause for complex errors.
  • Quality checking of campaigns developed by other developers and data exploration of campaigns using SQL.
  • Testing the end-to-end functionality of an application after version upgradation.
  • Production migration and automation.
  • Writing test cases for testing Unica application after version upgradation.

What you’ll be responsible for:

  • Analysis and understanding the business requirement from the client and explaining the same to the team members.
  • Creation of architectural design structure of the project.
  • Speaking to the clients if logic is not defined properly and also suggesting clients to do changes if needed.
  • Discussing campaign logic with Campaign manager and explaining the same to the developer.
  • Analyzing and collecting all prerequisites that need to be available for project development.
  • Assisting in architecting the CRM system, related customizations, portals, and reports to model the client’s organizational process.
  • Creation of architecture diagram, helping out the team and sales team on R&D of new areas of development.
  • Analyzing data warehouse, datamart and its data structure.
  • Training new developers about business and tool configurations.
  • Helping clients to optimize the table structure by understanding all the necessary columns as campaign development and business and removing unwanted data and columns from the table.
  • Sending reports and other details to managers.

Challenges (also responsible) you’ll be facing in the role:

  • Should be flexible to work at any time during production escalation or during critical deliveries.
  • Prompt action is required for all the jobs.
  • Expected to have flawless delivery.
  • Should be ready to attend client calls and understand the requirement/instruction clearly.
  • Should be capable of transferring knowledge to others.
Job Type: Full Time Years of Experience: 7 - 9 Years

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