Detalhes do emprego
Black & Grey HR is recruiting for a prestigious international university seeking a Head of Student Experience (Cross Campus). This role ensures a consistent positive academic and social experience for students across all campuses. Responsibilities include leading student affairs initiatives, resolving issues, and fostering a supportive campus community.Key Responsibilities:Student Experience Management:Lead Student Affairs: Main point of contact for undergraduate, postgraduate, and EMBA programs.Unified Experience: Collaborate with teams to ensure cohesive student experiences.Boost Satisfaction: Develop programs to enhance wellbeing and engagement.Feedback Collection: Conduct regular surveys for improvement.Student Concerns:Support Students: Meet with students and faculty to understand and resolve concerns.Retention Strategy: Identify reasons for withdrawals and work to improve retention.Faculty Coordination:Faculty Feedback: Address academic issues based on faculty insights.Classroom Monitoring: Attend classes to assess engagement.Student Connections & Mentorship:Networking: Organize cross-campus events and workshops.Mentorship: Guide students academically and professionally; develop mentor networks.Data & Reporting:Track Issues: Maintain records of student concerns for management.Analyze Trends: Use data to improve engagement and retention.Events & Workshops:Promote Institution: Attend events to engage prospective students.Workshops: Conduct sessions for professional and personal development.Discipline & Policies:Disciplinary Actions: Collaborate with Deans on student conduct issues.Policy Development: Develop policies supporting student success.RequirementsMaster's degree in Education, Student Affairs, or related field.8-10 years in student affairs, with 3+ years in leadership.Multi-campus or international experience preferred.Strong leadership, problem-solving, and data analysis skills.Willingness to travel between campuses.BenefitsAttractive salary and benefits package.
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