Detalhes do emprego
Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!Job DescriptionWe are looking for a Spa Intern to join the team at SLS Barcelona. Under the guidance of the Spa Manager, you will be supporting the hotel wellness facility and its operations:Manage the reservation processes, ensuring the accuracy of data in all systems.Greet and assist guests in a warm, courteous, and professional manner.Ensure an excellent spa and guest experience.Make sure that all the spa areas are clean, tidy, and presentable at all times.Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.Ensure that the spa's standard operating procedures and policies are always maintained.QualificationsWhat we are looking for...Someone who understands, celebrates, and embraces the SLS brand values.Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required.You make people feel good - your team, guests, and colleagues alike. You make a positive impact.Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable.You take ownership of important issues, solve problems, and make effective decisions.You learn quickly and adapt to SLS's unique culture.You are humble and open to ideas. We leave our ego at the door and help get things done.You're up for doing things differently and trying (almost) everything once.You want to be part of a team that works hard, supports each other and has fun along the way.Additional InformationWhat's in it for you...The opportunity to be part of an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that's very passionate about creating great hospitality experiences.SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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