Front Office Administrator

Full time na a Laimoon Verified Company no UAE

Publicado em November 1, 2024

Detalhes do emprego

Roles and ResponsibilitiesJob DescriptionGenuine service personality, with high EQ.Minimum 4 years' experience in the Hospitality industry.Minimum 2 years' experience in a Supervisory role / similar experience in a 5-star hospitality.Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.A minimum of 1 - 3 years' experience in a similar position in a 5-star hospitality company.Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.Feedback Collection: Gather guest feedback to improve services and relay insights to management.Essential Skills:Excellent Communication: Strong verbal skills for effective interaction with guests and team members.Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.Problem-Solving Skills: Quick thinking to address issues and provide solutions.Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.Desired Candidate ProfileGuest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.Feedback Collection: Gather guest feedback to improve services and relay insights to management.Essential Skills:Excellent Communication: Strong verbal skills for effective interaction with guests and team members.Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.Problem-Solving Skills: Quick thinking to address issues and provide solutions.Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.

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