Front Office Manager
Detalhes do emprego
To ensure that all ambassadors areupdated with the latest administrative, organizational, operationalor other changes and news.To be updated withthe competitors' offerings andrates.To make regular room inspections andliaise with the Housekeeping Department on deviation from standardset-ups.To liaise with Housekeeping Departmenton the scheduling of rooms for maintenanceprograms.To liaise closely with the Sales,Revenue and Reservations on rate management.Toconduct a daily line up briefing with the Front Office sectionheads to recapitulate tasks and activity.Toattend any inter-departmental meeting using this opportunity toencourage the interactivity with the Front Office team and toreview the operational standards andprocedures.To share daily activity highlightswith the Director of Rooms, including internal and external guestopportunities.To assist the Director of Roomsin fulfilling administrative responsibilities and monitoringactivities. To replace him whenever needed.Toentertain regular and potential clients.Toensure the Accor loyalty programs are promoted and to build strongand long-term relationships with the guests.Tobe an ambassador of the Front Office and of the hotel, in andoutside the work place.To ensureuncompromising levels of cleanliness and maintenance through eachambassador's responsibility.Toensure a proper use of the telephone etiquette as per Sofitelstandards.To escort the guests rather thanpointing out directions.To interview potentialcandidates and to assist in new ambassadors integration in liaisonwith the HR Department.To create an atmosphereof high morale and a happy working relationship among theambassador. INT
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