Detalhes do emprego
As Events Manager, you will be responsible for the successful event planning and overall execution of all Groups, Conference & Events that take place within the hotel. The Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.What will I be doingSpecifically, you would be responsible for performing the following tasks to the highest standards:Maximise all Meeting & Events Sales revenue opportunities through up selling of function itemsClosely monitor accounts revenue and business production for Wedding accountsReport to the GC&E Director on potential markets needing coverageMeet and welcome some top key accounts, group organizers and VIP guests upon check-inTake responsibility to conduct hotel inspection for all walk-ins, wedding groupsBe visible to organizers and clients during their event / group dates and monitor guest satisfactionRegularly review Master A/C postings to ensure postings are correctly doneCarry out negotiation for rates with wedding clients and organizersReview bills with organizers regularly to eliminate adjustments needed on final invoiceEnsure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover businessEnsure the GC&E Team Members generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contractsBuild strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectivelyAccurate administration and control of all Meetings and Events related reservations and blocksEnsure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policyTo meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the eventTo conduct Show rounds for companies & agents in line with the Company policyTo support the Food & Beverage operations and room reservations team with information as requiredEnsure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectivelyAttend Sales events, as requiredAdditional Sales Involvement:Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targetsContribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategyTo raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite paymentUnderstand the competitive market place and implement approaches to ensure the hotel stays ahead in the local marketWhat are we looking forAn Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:Able to develop positive working relationships at all levelsTo create a positive imageGood personal presentationGood understanding of C&E businessCompany/competitor awarenessPrevious experience working in an Event Planning EnvironmentGood administration skillsGood organization skillsProven customer service experienceAble to 'close' a salePrevious experience in a Sales environment - either proactive or reactive
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Baby Shower Party Planner International Open AcademyAED 76
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Level 3 Diploma in Event Management Alpha AcademyAED 94
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