Customer Service Coordinator

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em April 24, 2024

Detalhes do emprego

Job Summary:This position designed to provide qualified applicants an opportunity acting as the voice for our customer(s) internally within various engaged departments and teams to ensure flowless internal Quote to-Cash process. Ultimately to achieve Cash and Profitability as targeted and maintain best Customer (Internally and Externally) experience and performance scores.RESPONSIBILITIES:• Maintain, and update received Inquiries, and support quoting propose with applying Company policies, regulations, mandated reviews approvals, and best practice. Including regular follow up till closure of submitted quotes. Maintain/Update Quotation Log on timely manner.• Receive Orders, and manage fulfilment process with various orders (Sales, Services, Work, etc) to ensure closure by Delivery on-time Completed Services, billing on adequate timing, with focus to due payments constrain as applicable.• Coordinate with Supply Chain and Operations for manufacturing and servicing completion/delivery dates, providing order updates to customer, ensure to avoid and or eliminate any possibility for applying LDs.• Resolve customer order issues proactively, by working closely with SCMMFG, Operations team, Sales, management and other functions dept Teams to maintain best practice meeting all day to-day relevant Customers Orders activities.• Maintain records of past Proposals/POs/Contracts within the period stipulated by the company.• Maintain/Update Pricelists for all customers for price comparison/analysis.• Receive as focal billing control person for final packages for invoicing to review, and ensure compliance to accounting, finance, and contractual requirements (ensure payable Billing)• Retain and support optimization for Orders relevant costs vs Revenues.• Retain and maintain adequate records, registrar, and system revisions as applicable.• Maintain and support proceed APs, agency fees, commissions, etc adequately with timely mannered payments, applying internal and legitimate process.• Receive and proceed any related complains and ensure resolving and eliminate any related issues.• Review and set up new customers. Maintain/Update Registration on various customers' ERP systems, etc.• Perform other related duties as assigned.QHSE:• Comply with all company QHSE polices, process and apply best practice to maintain Safety and Quality at workplace and work-related activities, with loss prevention and lean continuous improvements.Financial:• Proactively to indicate optimize costs and revenues relevant recommendation to improve and sustain profitability.Growth and expansion:• Working on self-learning paths as assigned or proactively to grow self-knowledge and awareness and share key knowledge (as best practice) within NOV Community as applicable.EXPERIENCE/EDUCATION/SKILL-SET REQUIRED:• The candidate for this role should be a self-starter and catalyst to ensure timely deliveries and communication with our customers. effectively manage multiple priorities in a fast-paced environment. Can be counted on to take personal responsibility in challenging situations.• Bachelor's Degree, preferably, Sales & Business Development• 1- 3 years of relevant experience preferably from oilfield services or similar industry• ERP Aramco Portal experience is a plus.• Excellent communication skills• Works well in multicultural environment.• High level of motivation and drive to deliver positive results.• Available and flexible to work out of regular working hours as needed to support the team and the business needs. Ability to understand, evaluate and apply technical information.• Understand and breakdown complex systems and workflows. Willing to engage in disputes in-order to settle them equitably. energized by challenges and drawn towards opportunities.• Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective.• Imbued with a strong sense of customer focus (internal/external). Is known to consistently adhere to work instruction and procedures and expects others to follow suitDesired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality

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Início Arábia Saudita Customer Service Coordinator

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Detalhes do emprego

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Confidential

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