Início Arábia Saudita Production Support Manager
Início Arábia Saudita Production Support Manager
Production Support Manager
Detalhes do emprego
What You'll Do• Lead and Mentor: Oversee a multidisciplinary production support team, providing both technical and leadership guidance.• Collaborate Effectively: Work closely with Engineering Managers to develop and refine support strategies for each module, ensuring robust production support across the organization.• Process Optimization: Translate complex operational needs into actionable strategies, leading the development and implementation of standardized production support processes and procedures.• Incident Management: Manage the end-to-end incident response process, from initial report to resolution, ensuring minimal downtime and disruption to services.• Resource Management: Allocate departmental resources efficiently, maintaining and enhancing a high-caliber production support team.• Technical Oversight: Ensure the stability and reliability of production environments, implementing best practices for continuous improvement.• Strategic Planning: Collaborate with management and engineering teams to align production support strategies with organizational goals.• Analytics and Improvement: Utilize incident data and feedback to drive improvements in production stability and support services.• Cost Optimization: Regularly review and optimize operational expenses, including cloud services and support tooling.What You'll Need• Educational Background: Bachelor s degree in Computer Science, Information Systems, or a related field (or equivalent experience).• Experience: Minimum of 6 years in a technical support or operations role with progressive leadership responsibilities.• Leadership Skills: Demonstrated success in leading support or operations teams, with a focus on mentoring and team development.• Technical Proficiency: Extensive knowledge of support processes, incident management, and production environment stability.• Tools and Technologies: Familiarity with cloud services (AWS preferred), monitoring tools, and incident management software.• Operational Excellence: Strong understanding of process improvement methodologies and experience in implementing standardized procedures across teams.• Strategic Mindset: Ability to translate operational challenges into strategic opportunities for improvement.• Communication Skills: Excellent interpersonal and communication skills, capable of collaborating effectively across all levels of the organization.• Project Management: Advanced project management skills, with experience in managing resources, schedules, and budgets.Desired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality
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Hiring company
Confidential
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