Início Arábia Saudita Front Office Agent

Início Arábia Saudita Front Office Agent

Front Office Agent

Full time na a Laimoon Verified Company no Saudi Arabia
Publicado em April 24, 2024

Detalhes do emprego

Company Description Job Description Register and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests' personal and assist with currency exchange Attend to guests' request of using the service of safety box at all times Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Sofitel property Ensure that the guests depart the hotel with a positive impression of hotel service Perform the audit balances and prepare all reports for audit in an orderly fashion When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure front desk work area is kept clean and in an orderly state at all times Is fully aware of the Credit policy Perform related duties and special projects assigned Qualifications Strong written and verbal communication skill in English Able to develop report with and gain support from Colleagues and Management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all guests and patrons Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment

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