Início EAU Technical Account Manager

Início EAU Technical Account Manager

Technical Account Manager

na Sundus Recruitment and Outsourcing Services, Abu Dhabi no UAE
Publicado em January 10, 2024

Detalhes do emprego

Job Title: Technical Account Manager

Location: Abu Dhabi

Experience: Min 10 Years

Language: English Education: Bachelor's degree

General Summary

  1. Expertise in G42, Azure/AWS, Google Cloud
  2. Establish relationships with clients by understanding their technical needs and business objectives
  3. Introduce new products and features to clients and provide education on best practices
  4. Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s)
  5. Execute programs to ensure that G42 is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s)
  6. Collaborate with Sales Team and Executives to identify areas of solution expansion and adoption opportunities
  7. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
  8. Advocate for customer needs in order to overcome adoption blockers and drive new feature development
  9. Lead across multiple work streams and teams to maintain customer momentum
  10. 1st escalation point of contact for customers;Open trouble tickets and escalates to 3rdlevel support vendors for cloud services and applications
  11. Develop and provide monthly SLA and KPI reports to all enterprise customers;Lead quarterly business reviews and executive sessions to better understand business and technical needs
  12. Proactively manage account escalations for support or response to alerts and events
  13. Contribute to the continuous improvement of services, solutions and operations
  14. Onboard new customers in coordination with sales, delivery and consulting teams
  15. POC test support -Help customers apply for resources, configure cloud products, and provide related technical support
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